Front Desk Supervisor

DescriptionA historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown.At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hardto create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.We are looking for our next great team member to join our front desk team as Front Desk Supervisor. We are committed to providing you with:An exceptional benefit plan for eligible associates & your family members401K matching program for eligible associatesFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your familymembers.Discounts at Marriott brand properties this role, you will be the Front Desk Supervisor, overseeing the day-to-day operations of the front desk, housekeeping and loss prevention team.Here is what you will be doing each day:Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.Supervise the Guest Service Agents.Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutionsMake decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situationComply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned.Does this sound like you?Must have the ability to communicate in English. Self-starting personality with an even disposition.Maintain a professional appearance and manner at all timesMust be willing to

Created: 2026-03-07