Residential Services Manager

Order#: NY1580819Residential Services ManagerPRIMARY FUNCTIONS: Monitor residents during assigned hours, remaining awake and alert for the entire shift. Conduct room inspections and walk-throughs. Communicate effectively and work cooperatively with residents, VOC staff and community professionals. Provides role modeling to residents regarding their behavior and interactions with others. Maintain documentation of interventions, meetings, required correspondence, and in general, maintain residentialrecords for the shift. Coordinate activities and maintain appropriate schedules for location. Communicates concerns regarding client statements or behaviors to appropriate program staff. Write reports and other documents required by the agency. Work a flexible weekend schedule, varying hours according to program needs. Provide individual support to clients and facilitate conflict resolution between residents. Actively participate in agency meetings and training sessions. Administer observed urine screens (male staff only) and Breathalyzer. Support the mission of VOC, and collaboration both inside and outside of the organization. Conduct outreach as needed.QUALIFICATIONS: HS diploma or higher level of education achieved along with one year of experience in a residential facility or otherrelevant work experience. Experience working with veterans and/or the homeless and at-risk population strongly desired. Military (or military spouse) experience strongly preferred. Proficient/Skilled in use of web portal, the internet, and Microsoft Office applications. Reliable, dependable, and capable of maintaining confidentiality. Able to work effectively with a culturally diverse population. Strong ethical character with ability to abide by VOC values of Respect, Integrity, Service and Excellence.

Created: 2026-02-23