VP Key Accounts (KAM)

VP Key Accounts (KAM) Location: San Francisco, CA, United States Salary Range: USD 250000u2013250000 Annually Date Posted:Feb 20, 2026 Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, thereu2019s really only one: Zones u2013 First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: The Vice President of Key Account Management (KAM) is a senior commercial leader responsible for developing and executing the global strategy for the companyu2019s most strategic customers. This role oversees the full lifecycle of key account engagementu2014from executive relationship development and contract strategy to revenue expansion, retention, and longu2011term value creation. The VP KAM leads a highu2011performing team of Key Account Directors/Managers and ensures consistent, customeru2011centric execution across regions and business units. This role requires a strategic thinker with strong commercial acumen, exceptional stakeholderu2011management skills, and a proven ability to grow complex, multinational accounts. What you will do as the Vice President of Key Account Management (KAM) : _The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._ Strategic Account Leadership + Define and execute the global Key Account Management strategy aligned with corporate growth objectives. + Develop multiu2011year account plans for top strategic customers, including revenue targets, expansion opportunities, and risk mitigation strategies. + Serve as the executive sponsor for major accounts, building trusted relationships with Cu2011suite and senior decisionu2011makers. Revenue Growth & Commercial Strategy + Own revenue performance across key accounts, ensuring consistent growth, retention, and upsell/crossu2011sell execution. + Lead strategic negotiations, renewals, and longu2011term commercial agreements. + Identify new business opportunities within existing accounts, including product adoption, geographic expansion, and solution integration. Team Leadership & Organizational Development + Build, mentor, and scale a highu2011performing KAM organization across multiple regions. + Establish bestu2011inu2011class account management methodologies, playbooks, and governance frameworks. + Drive a culture of accountability, customer advocacy, and continuous improvement. Crossu2011Functional Collaboration + Partner with Sales, Product, Marketing, Customer Success, Finance, and Operations to ensure seamless delivery and alignment with customer needs. + Provide customer insights to influence product roadmap, service enhancements, and strategic initiatives. + Ensure internal teams are aligned on account priorities, risks, and growth strategies. Operational Excellence & Performance Management + Oversee forecasting, pipeline management, and account health reporting for key accounts. + Ensure CRM accuracy, account planning discipline, and datau2011driven decisionu2011making. + Monitor KPIs across retention, expansion, customer satisfaction, and revenue performance; implement corrective actions as needed. Customer Advocacy & Executive Engagement + Represent the voice of strategic customers internally, ensuring their needs are prioritized and addressed. + Lead executive business reviews, strategic planning sessions, and longu2011term partnership discussions. + Strengthen customer loyalty and position the company as a trusted, indispensable partner. What you will bring to the team: + 12+ years of experience in strategic account management, enterprise sales, or commercial leadership roles. + Proven track record of managing and growing large, complex, multinational accounts. + Experience leading distributed teams across multiple regions or business units. + Strong executive presence with the ability to influence Cu2011suite stakeholders. + Deep commercial acumen, including contract strategy, negotiation, and financial modeling. + Datau2011driven mindset with strong command of forecasting, account planning, and performance analytics. + Excellent communication, relationshipu2011building, and stakeholderu2011management skills. + Bacheloru2019s degree required; MBA or equivalent experience preferred. Must Have: + A strategic, longu2011term thinker with strong commercial instincts. + A relationshipu2011driven leader who excels at building trust with senior executives. + A disciplined operator who brings structure, rigor, and predictability to account management. + A collaborative partner who aligns crossu2011functional teams around customer outcomes. + A growthu2011oriented leader who balances customer value with business performance. Qualified candidates can expect a salary of $250,000 + Bonus. #LI-AK1 #LI-Remote Zones offers a comprehensive Benefits package While weu2019re committed to providing top-tier solutions, weu2019re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job u2013 it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If youu2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team memberu2019s Form I-9 to federal records to confirm their eligibility to work in the United States. Apply Now

Created: 2026-03-07