Volunteer Engagement Manager

Job DutiesPosition: Volunteer Engagement ManagerSalary: $49,000-$59,000 commensurate with experienceSchedule: Full-time, weekday business hours with some weekends and eveningsLocation: In person, St. PaulWHO WE AREFor more than 125 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.POSITION SUMMARYThe Volunteer Engagement Manager provides strategic and operational leadership for Neighborhood Houseu2019s volunteer systems, staff, and engagement infrastructure. Reporting to the Director of Volunteer Engagement and Events, this role is responsible for designing, implementing, and continuously improving organization-wide volunteer engagement systems.The Manager supervises the Volunteer Engagement Coordinator and ensures that volunteer recruitment, onboarding, deployment, and retention practices are consistent, equitable, and aligned with organizational priorities. This role translates departmental and organizational goals into clear operational plans and performance benchmarks.The position centers equity, accessibility, and radical hospitality in all aspects of volunteer management and community engagement.ESSENTIAL DUTIES AND RESPONSIBILITIESVolunteer Program Leadershipu2022tDevelop, implement, and continuously improve organization-wide volunteer recruitment, screening, onboarding, training, placement, and recognition systems.u2022tDevelop and implement strategies to meet annual recruitment, retention, and engagement targets.u2022tDesign scalable volunteer engagement models, including individual, group, corporate, and skills-based opportunities.u2022tConduct strategic outreach and relationship-building efforts with community and corporate partners.u2022tRegularly assess organizational volunteer capacity and recommend programmatic or structural adjustments.u2022tEnsure volunteer roles are clearly defined, accessible, and aligned with program and participant outcomes.Volunteer Operations & Systems Managementu2022tManage standards and systems for volunteer scheduling, deployment, and coverage; monitor implementation and work with the director to adjust strategies as needed.u2022tDevelop, maintain, and execute standardized volunteer policies, procedures, and training materials.u2022tEnsure consistent implementation of background checks, agreements, and compliance protocols.u2022tOversee implementation and optimization of volunteer management platforms and related tools.u2022tEnsure confidentiality, safety, and risk management standards are upheld.Management & Supervisionu2022tTranslate organizational and departmental volunteer engagement goals into annual work plans and measurable performance benchmarks.u2022tEstablish clear expectations, accountability systems, and workflow priorities for volunteer engagement functions.u2022tSupervise, coach, and evaluate the Volunteer Engagement Coordinator, including setting goals, conducting performance reviews, and developing professional development plans.u2022tProvide regular coaching, guidance, and corrective feedback to support staff effectiveness and growth.u2022tFoster a collaborative, inclusive, and mission-centered team culture aligned with Neighborhood House values.Coordination & Cross-Department Collaborationu2022tCollaborate with Advancement, Programs, Operations, and In-Kind teams to align volunteer engagement with organizational priorities.u2022tPartner with program directors and managers to assess volunteer needs and align capacity with service delivery goals.u2022tTrain and support program staff in volunteer supervision standards and best practices.u2022tServe as the primary escalation point for complex volunteer issues, conflicts, or performance concerns.Data, Evaluation & Continuous Improvementu2022tEstablish standardized reporting schedules and data quality expectations.u2022tAnalyze volunteer trends and present findings, risks, and recommendations to the Director and organizational leadership.u2022tUse data insights to inform strategy, resource allocation, and system improvements.u2022tEnsure accurate documentation and compliance with data privacy standards.Equity, Access & Community Engagementu2022tEmbed equity, cultural responsiveness, and radical hospitality into volunteer policies, systems, and practices.u2022tEnsure volunteer opportunities are accessible to individuals from diverse backgrounds and abilities.u2022tIntegrate trauma-informed and culturally responsive approaches into volunteer training.u2022tPromote inclusive engagement practices that reflect the communities Neighborhood House serves.Financial & Administrative Stewardshipu2022tSupport budget development, monitoring, and forecasting for volunteer programming.u2022tTrack and approve expenses related to volunteer engagement within delegated authority.EXPERIENCE AND SKILLSRequired Qualificationsu2022tBacheloru2019s degree or equivalent professional experience.u2022tMinimum of three years of experience in volunteer management, community engagement, program management, or related field.u2022tAt least two years of supervisory or team leadership experience.u2022tDemonstrated experience developing systems, processes, or programs.u2022tStrong project management and organizational skills.u2022tExcellent written, verbal, and interpersonal communication skills.u2022tDemonstrated ability to move projects to completion by deadlinesu2022tCommitted to working both independently and as part of a teamu2022tDemonstrated ability to work effectively with diverse communities.u2022tWorking knowledge of racial equity and social justice issues relevant to the communities we serveu2022tProficiency with Microsoft Office and database/CRM systems.Desired Qualificationsu2022tAbility to speak one or more languages spoken by our participant families, especially Spanish, Karen, Hmong, and Somali.u2022tExperience in nonprofit or human services organizations.u2022tExperience with volunteer management platforms.u2022tCertification in volunteer administration.WORK LOCATIONThis in-person role is based in St. Paul, MN.BACKGROUND CHECK REQUIREMENTNeighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we donu2019t want this to deter you from applying. The outcome of background checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results. NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYERNeighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law. WEu2019D LIKE TO MEET YOUDon't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner. Minimum Education Requiredu2022tBacheloru2019s degree or equivalent professional experience. Minimum Experience Requiredu2022tMinimum of three years of experience in volunteer management, community engagement, program management, or related field.u2022tAt least two years of supervisory or team leadership experience. ShiftFirst (Day) Number of Openings1 Public Transportation AccessibleYes Veterans Encouraged to ApplyYes Physical RequiredYes Compensation$49,000.00 - $59,000.00 / Annually Postal Code55107 Place of WorkOn-site Requisition IDVEM Job TypeFull Time Job Benefitshealth insurance, paid time off, retirement benefits, etc Application Link

Created: 2026-02-23