Front Desk Shift Manager - Crowne Plaza Atlanta ...

Our guestsu2019 memorable experiences have to start somewhere. So why not with you? Weu2019re looking for a new Front Office Manager on Duty (MOD) to deliver exceptional first impressions u2013 managing everything from registration and reservations to porter and concierge services. The rate of pay for this position is $23.50 per hour. A little taste of your day-to-day: Every day is different, but youu2019ll mostly be: u25cf Assisting and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes u25cf Engaging with guests to build personal relationships and remedy any complaints u25cf Conducting regular front office inspections to ensure weu2019re making the right first impression u25cf Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk u25cf Training team members on PBX procedures and taking the lead during an emergency or crisis u25cf Reporting into the Front Office Manager youu2019ll work and support a team of front desk employees across several specialisms. What We need from you: u25cf Bacheloru2019s degree / higher education qualification / equivalent in Hotel Management/ Business Administration u25cf 2 years of Front Office/Guest Service experience including management experience u25cf Must speak fluent English u25cf Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life u2013 including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well u2013 both inside and outside of work u2013 and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and youu2019ll become part of our ever-growing global family. Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeu2019s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Companyu2019s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Created: 2026-02-23