Program Manager II, Relay Product Excellence

DescriptionAmazon's Relay Product Excellence team is looking for a Program Manager II with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. Knowledge of SQL/Python are great skills to have in this role. Key job responsibilities u2022 Manage and oversee various cross-functional programs, ensuring successful delivery. u2022 Develop and refine program strategies, effectively leading and motivating teams. u2022 Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. u2022 Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. u2022 Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. u2022 Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. u2022 Identify and mitigate risks, preventing them from escalating into major issues. u2022 Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. u2022 Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. u2022 Audit active operations, to a standard you help develop u2022 Identify trends or obstacles and improvements to processes or controls u2022 Make recommendations to team managers for input into program and product roadmap discussions About the team Our organization builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TVu2019s, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.Basic Qualifications- 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teamsPreferred Qualifications- 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, GA, Atlanta - 74,200.00 - 129,800.00 USD annually

Created: 2026-02-23