Cell Therapy Specialist

u00a0 u00a0u00a0Volt is immediately hiring for au00a0Cell Therapy - Specialist, Order Managementu00a0inu00a0Seattle, Washington 98102.Purpose and Scope of the Positionu00a0 u00a0u00a0The Global Operations Support specialist will form part of a team of subject matter experts in Order Exception Management for the SAP- ERP system and processes. This role involves cross-functional collaboration with global site stakeholders and third-party distributors. The individual will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order-to-cash process to upcoming markets, and ensuring a best-in-class customer delivery experience for our patient treatment centers worldwide.Position is office-based with in-office attendance required a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.u00a0 u00a0u00a0Weekend and holiday on-call support is required as assigned.Top Skills-u00a0 u00a0SAP Experience -(SAP S4 HANA)u00a0 Demonstrated hands on experience working in SAP (e.g., order management, master data, scheduling, logistics, or supply chain modules).u00a0 u00a0ERP System Integration Knowledgeu00a0 Proven understanding of ERP system integrations, including how upstream and downstream systems exchange data and the impact to business processes.u00a0 u00a0Order to Cash (O2C) Process Understandingu00a0 Solid knowledge of the end-to-end Order to Cash lifecycle, including order entry, order fulfillment, invoicing, and issue resolution.u00a0 u00a0Experience in GMP / GxP Regulated Environmentsu00a0 Prior experience working in GMP and/or GxP regulated environments, with an understanding of compliance, documentation, and audit requirements.u00a0 u00a0Proficiency in Microsoft Office Toolsu00a0 Advanced proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, and Word), including data analysis, reporting, and professional communication.u00a0Duties and Responsibilities:u00a0u00a0 u00a0u00a0u00a0Conduct/Support monitoring of digital communicationsu00a0 u00a0u00a0u00a0Support Order to cash workstream projects and market launches to support Global Cell therapy Order to cash operations.u00a0 u00a0u00a0u00a0Monitor the automatic creation of documents including sales orders, purchase orders, intercompany purchase orders, and deliveries in SAP and act on any exceptions that might occur.u00a0 u00a0u00a0u00a0Maintain constant communication with Production Planning, Scheduling and Cell Logistics, Commercial organizations and Specialty Distributer to resolve any order exceptions to ensure on-time delivery and representing the business.u00a0 u00a0u00a0u00a0Collaborate with IT Management and Vendor Managers to escalate support day to day operation issues.u00a0 u00a0u00a0u00a0Support User Acceptance Testing (UAT) by setting daily testing goals, providing updates on testing progress, defect triage, and collaborating towards defect resolution.u00a0 u00a0u00a0u00a0Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.u00a0 u00a0u00a0u00a0Collaborate with business partners for Order Exception Management and Cross functional process mapping.u00a0 u00a0u00a0u00a0Collaborate with Commercial and Finance teams to issue credit and resolve any sales order and finance related issues.u00a0 u00a0u00a0u00a0Support with maintenance of the team's SOPs and work instructions.u00a0 u00a0u00a0u00a0Collaborate with BI&A team to build reports and dashboard for Order Management team.u00a0 u00a0u00a0

Created: 2026-03-07