Field Service Technician - Cleveland

Job Title: Field Service Technician Department: Cortex Service Reports To: Cortex Field Service Manager Exemption: Hourly, Non-Exempt Territory: Cleveland Metro, to include our Michigan accounts, Northern Ohio across the top of the state, and east to Erie, PA. Summary: The Garment Field Service Technician is responsible for providing both onsite and remote service for Cintas apparel dispensing machines. Additionally, the technician will assist with installations within the Cleveland Territory. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: u2022 Provide onsite and remote service for Cintas apparel dispensing machines within a 5-hour radius from home base, including preventative maintenance, troubleshooting, network verification, and software upgrades. u2022 Available for emergency service calls during nights and weekends (rare). u2022 Coordinate visits with the Field Service Coordinator, Cintas service location partners, and end customers. u2022 Develop and maintain relationships with Cintas partners and end customers. u2022 Execute installation of apparel dispensing machines, including unloading, reassembly, network verification, and final checkout when within territory. u2022 Provide onsite training to Cintas MAMs, SSRs, and end users. u2022 Prepare and submit service logs and expense reports for travel expenses in a timely manner. u2022 Demonstrate exceptional attention to detail in documentation and reporting in systems such as Salesforce, MaintainX and Outlook. Supervisory Responsibilities: u2022 None. Travel Requirements: u2022 Travel within territory 3-4 weeks per month, with half of the trips not requiring overnight stays. Some jobs may require week-long stays. (Rare) Qualifications/Skills: u2022 Strong mechanical and electrical aptitude. u2022 Basic understanding of computer operating systems, networking, and troubleshooting. u2022 Demonstrate exceptional communication skills, both within the team and with customers. Education and Experience: u2022 High School Diploma required; technical diploma/degree preferred. u2022 Field service experience is strongly preferred Language Skills: u2022 Proficient in verbal and written English. Mathematical Skills: u2022 Basic arithmetic skills. Reasoning Ability: u2022 Ability to identify and quickly solve work process problems. Certificates/Licenses/Registrations: u2022 None required. Physical Demands: u2022 Stand for prolonged periods on a concrete floor. u2022 Kneel, squat, stoop, recline, climb, crawl, and/or bend as needed. u2022 Adjust visual focus. u2022 Lift up to 50 lbs. unassisted or without lifting device. Work Environment: u2022 Hospital u2022 Manufacturing u2022 Higher Education, Laboratory

Created: 2026-03-07