NICE CxOne Developer

NICE CXone Developer About the role As a NICE CXone Developer , you will make an impact by leading the design, development, migration, and optimization of contact center solutions across multiple business lines. You will be a valued member of the delivery team and collaborate closely with cross-functional stakeholders to ensure seamless implementation of IVR flows, integrations, and CXone capabilities. In this role, you will: u00b7 Serve confidently in a client-facing role, managing multiple stakeholders effectively. u00b7 Coordinate requirements gathering, design, release planning, development, testing, and deployment of IVR flows and migrations from on-prem Cisco to CCaaS. u00b7 Design and build call flows, chat solutions, and backend integrations using APIs. u00b7 Provide SME support for NICE BU, contributing to solution design and network optimization. u00b7 Design and implement skills-based routing for voice, chat, email, and SMS contact center technology. Work model We strive to provide flexibility wherever possible. Based on this roleu2019s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work life balance through our various wellbeing programs. What you need to have to be considered u00b7 5+ years of experience with NICE InContact and/or NICE CXone. u00b7 5+ years of experience working with RESTful Webservices/APIs. u00b7 3+ years of experience scripting in NICE CXone Studio. u00b7 Strong conflict management and organizational communication skills. u00b7 Proven ability to collaborate and work effectively in a team environment. These will help you stand out u00b7 Experience in creating contact center dashboards. u00b7 Experience working with cloud-based SaaS/PaaS/IaaS systems including servers, databases, and network infrastructure. u00b7 Troubleshooting and technical assistance expertise for scripting and system issues. u00b7 Ability to guide team members on IVR enhancements and solution design. u00b7 Experience coordinating issue resolution and communication across technical teams. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. Applications will be accepted until 3/15/2026. Salary and Other Compensation The annual salary for this position is between $80,000p.a - $125,000p.a depending on experience and qualifications. This position is eligible for Cognizantu2019s discretionary annual incentive program. Cognizant offers the following benefits for this position, subject to eligibility: u2022 Medical/Dental/Vision/Life Insurance u2022 Paid holidays plus Paid Time Off u2022 401(k) plan and contributions u2022 Long-term/Short-term Disability u2022 Paid Parental Leave u2022 Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting and may be modified at any time. #LI-SS2Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2026-02-23