Sr Customer Associate

Sr Customer AssociateLocation(s):Toledo, OH, US, 43659-0001Function:Customer OperationsAudience:Experienced ProfessionalWork Arrangement:HybridRequisition ID:68026PURPOSE OF THE JOBThe Customer Service Specialist is responsible for a specific product group and customer base and interfaces with customers on order and delivery issues while developing customer relationships. This position will interact with our commercial sales team; technical product engineers as well as other functions to provide support based on customer requirements and differentiated services. The incumbent will oversee the processing of their customer orders and commit promise dates to customers, resolve problems, and maintain service performance levels satisfactory to the customer and OC. Strong team-building skills are required with business units, sales, materials management, logistics, manufacturing plants, and team members in order to be successful in root cause analysis as well as enhancing our customer's experience with Owens Corning.A key competency for the successful candidate will be a demonstrated history of enrolling and influencing others across a matrix organization to drive superior results. The successful candidate must have exceptional analytical and communication skills, along with a predisposition for initiating action.Reports to: This position reports to the Sr Customer SpecialistJOB RESPONSIBILITIESAchieve customer satisfaction commitmentsUnderstand and communicate customer expectations throughout the Customer Support Team, and ensure all services meet customer needsEnsure timely and accurate order processing to meet or exceed delivery to promise/requestEnsure order entry procedures are followed to specifications, and quality metrics meet customers' needsParticipate in customer visits (both onsite and at customer locations) to better understand customer needs and requirementsEngage and support the Go To Market strategy based on customer segmentationExecute North America Customer Service Continuous Improvement PlanParticipate in product/business training and utilize tools on a regular basisReview scorecards and evaluate individual areas of improvementContribute in C4 process to demonstrate results to the businessEngage and support TPM Office Pillar leading to increase efficiencies and waste eliminationAchieve Team Productivity/Accuracy TargetsLeverage standard work to minimize variation and wasteDevelop and implement productivity projects/programs to enhance processesJOB REQUIREMENTSMINIMUM QUALIFICATIONS:High school degree, associate or bachelor's degree preferredMinimum 3-5 years work experience in customer service and/or supply chainEXPERIENCE:Minimum 3-5 years work experience in Customer ServiceExperience in Continuous Improvement preferredExperience making high-impact decisions in fast-paced environmentExperience utilizing computer programs and Microsoft Office ProductsKNOWLEDGE, SKILLS & ABILITIES:Experience with Microsoft Office productsAbility to build strong team alignment and communicationAbility to coach and guide for resultsPossess strong process and financial acumenPossess strong change management skillsPassion to develop self and engage in IDPRoot cause analysis based on dataAbout Owens CorningOwens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, su

Created: 2026-02-23