Sales Associate - Keyholder

Eyeglass World is part of National Vision, one of the largest optical retailers in the United States. Eyeglass World has over 100 locations across the United States and offers eye exams, contact lenses, eyeglasses, sunglasses and protective eyewear. The brand keeps customers happy with affordable prices and same-day service via in-store labs. For more details about Eyeglass Word, visit (. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. Our strong force of talented opticians and associates help customers see their best to live their best. By selling, fitting and dispensing eyewear to customers with superb customer service, our opticians ensure our standard of excellence is never compromised u2013 and theyu2019re rewarded for that with an impressive benefits package.u00a0The Keyholder is responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty. How would you like Sundays off? Yes, every Sunday weu2019re closed What would you do? u2013 The Specifics + Greet customers in a friendly manner and ensure high quality customer service. + Meet National Visionu2019s sales objectives. + Maintain awareness of same day service using u201cReady When Promisedu201d production board. + Ensure customers receive quality products in a timely manner. + Assist with answering phones efficiently in accordance with National Visionu00a0telephone protocol. + Ensure all customer service complaints are handled effectively and efficiently. + Review reasons for redos and implement practices to correct. Ensure quality standards are met. + Check on status and notify customers when orders are in or of any delays. + Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs. + Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law. + Perform insertion and removal training of contact lens as directed by management and permitted by state law. + Ensure store cleanliness policies are adhered to at all times. + Complete inventory count and replenish stock as necessary. + Ensure all visual merchandising is implemented and maintained. + Ensure that the eyeglass department is kept clean and organized at all times. + Ensure that inventory control and loss prevention procedures are followed at all times. + Oversees the sales floor and timely opens and closes store following proper procedures. + Ensures bank deposits and cash handling transactions are in compliance with National Vision procedures andu00a0policies. + Leads associates so that they complete tasks in a time-efficient manner. + Acts as point of contact to address customer service issues, maintenance and vendor problems. + Ensures compliance to all store and corporate policies and procedures. u00a0Are you the right fit? u2013 The Suitable Talent + Previous retail experience preferred, but not required. + Effective interpersonal skills. + Ability to present and sell eyeglass features and specialty lenses. + Must possess strong customer service skills. + Ability to learn optical knowledge. + Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations. + Ability to stand for extended periods of time that may average 6-8 hours.u00a0 + Possess leadership qualities. + Strong communication skillsu00a0for effective leadership of teams. At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.u00a0 Our Benefits Include:u00a0 u00a0401k retirement savings with company match and stock purchase plan u00a0Paid sick timeu00a0 u00a0Parental leaveu00a0 u00a0Employee eyewear discountu00a0 u00a0College scholarship programu00a0 Focus on professional growth and long-term career fulfillment:u00a0 u00a0Training programs availableu00a0 Access to educational coursesu00a0 u00a0Emphasis on internal promotions and career advancement.u00a0u00a0 At National Vision, youu2019ll enjoy more than just a job u2013 youu2019ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearlyu00a0 We are an equal opportunity employer.u00a0 We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Created: 2026-03-07