Service Manager

What to ExpectAt Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand. What You'll Do- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers What You'll Bring- Bachelor's Degree or equivalent experience- Prior leadership experience in a service-focused industry; automotive expertise is not required- Experience leading teams and managing a diverse group of roles and responsibilities- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities- Experience running complex processes using Lean or other techniques- Valid driver's license required Compensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:- Medical plans > plan options with $0 payroll deduction- Family-building, fertility, adoption and surrogacy benefits- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA- Healthcare and Dependent Care Flexible Spending Accounts (FSA)- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits- Company paid Basic Life, AD&D- Short-term and long-term disability insurance (90 day waiting period)- Employee Assistance Program- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays- Back-up childcare and parenting support resources- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance- Weight Loss and Tobacco Cessation Programs- Tesla Babies program- Commuter benefits- Employee discounts and perks program- Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Created: 2026-03-07