IT Help Desk Tech 1st Shift - Millennium Space Systems-...

ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. Weâre committed to fostering an environment for every teammate thatâs welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Millennium Space Systems, a part of Boeing Defense, Space and Security (BDS), is a fast, agile small satellite company focused on national security space. Our missions have direct impact to global security, like missile warning and Earth observation.Our team is curious, bold and innovative. We take risks, innovate and explore new techniques and technologies. We influence change because we challenge the status quo. And when we watch our satellites launch, we know each one of us made it happen.The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This roleâs primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work first shift.This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.Position Responsibilities:Manage Help Desk tickets in a timely and organized manner using Service Now ticketing systemSupport customer issues onsite, via phone, email, and computer chat to provide customer assistanceDocumenting customer interactions in Service Now.Run diagnostics to resolve customer reported issuesExperience supporting new employee (Onboarding)Escalate issues as needed to the next Tier of IT supportInstall, make changes, and repair computer hardware and softwareFollow up with customers to ensure issues are resolved

Created: 2026-02-25