US-Business Expert

Role Number: 200648076-2519 Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Business Expert, youu2019re part of a team thatu2019s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services u2014 along with third-party technologies u2014 help you to develop business solutions tailored to the needs of customers.Youu2019re a top sales performer who has exceptional interpersonal and influencing skills, and youu2019re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyoneu2019s role. Description Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.Serve as the go-to expert and store team mentor on business customer needs and solutions.Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customersu2019 business needs.Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each otheru2019s differences and having the curiosity to learn.Demonstrate Appleu2019s values of inclusion and diversity in daily activities. Minimum Qualifications + You should: + Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. + Have experience in retail or sales, or related work experience. + Have experience with Apple products, services, and solutions. Preferred Qualifications + You can: + Show a track record of strong performance and results. + Communicate effectively and tailor your communication style to different audiences. + Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. + Build rapport and work effectively with both internal and external customers, including business owners and executives. + Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests. + Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends. + Learn, navigate, and use new tools and systems. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (.

Created: 2026-03-07