Patient Access Representative Lead

It's more than a career, it's a calling. WI-Ripon Medical Center Worker Type: Regular Job Highlights: Schedule : 7am - 3:30pm, Monday - Friday (subject to change based on department needs) Location : This will support two locations: SSM Health Waupun Memorial Hospital and Ripon Community Hospital Qualifications : Experience with Patient Access/ Registration, EHR, medical insurance, and Customer Service experience preferred. This position will work with patients' financial responsibility for patient services and provide financial counseling. What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same u2014 you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: + Competitive pay and benefits + Career development opportunities within a large, integrated health system + Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication u2014 and help us make every patientu2019s experience exceptional. Job Summary: Leads assigned staff in performing activities related to patient registration. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES + Leads or coordinates shift operations of assigned activities, resources, and staff. + Serves as a technical or functional resource and performs similar duties with staff. + Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures. + Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance. + Performs the duties of a Patient Access Representative. + Performs other duties as assigned. EDUCATION + High School diploma/GED or 10 years of work experience EXPERIENCE + Two years' experience PHYSICAL REQUIREMENTS + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. + Frequent keyboard use/data entry. + Occasional bending, stooping, kneeling, squatting, twisting and gripping. + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. + Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS + None Department: 8701170033 PAS - Ripon Medical Center Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. + Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). + Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. + Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits ( _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ _,_ _or any other characteristic protected by applicable law. Click here to learn more. (

Created: 2026-03-07