Bilingual Customer Service Representative

Description We are looking for a dedicated Bilingual Customer Service Representative to join our team in Grand Rapids, Michigan. In this role, you will provide exceptional service to customers, ensuring their needs are met efficiently and professionally. This is a long-term contract position ideal for someone who thrives in a fast-paced environment and enjoys engaging with people daily. Responsibilities: u2022 Respond to inbound calls, addressing customer inquiries and resolving issues promptly. u2022 Provide clear and accurate information about products and services to customers. u2022 Process and manage order entries with attention to detail and accuracy. u2022 Maintain high-quality customer interactions by ensuring professionalism and empathy. u2022 Collaborate with team members to address complex customer concerns. u2022 Handle outbound calls as necessary to follow up with customers or provide updates. u2022 Record and maintain customer information in the system for future reference. u2022 Monitor and ensure compliance with company policies during customer interactions. u2022 Work effectively in a call center environment to meet service level expectations. u2022 Identify opportunities to enhance the customer experience and recommend improvements. Requirements u2022 Previous experience in a call center or customer service role. u2022 Proficiency in handling inbound and outbound calls professionally. u2022 Strong skills in order entry and data accuracy. u2022 Ability to communicate fluently in English and another language. u2022 Familiarity with customer management systems and tools. u2022 Excellent problem-solving skills and the ability to handle challenging situations. u2022 Strong organizational skills and attention to detail. u2022 Ability to work effectively in a team-oriented environment. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-25