ServiceNow Technical Consultant

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. Weu2019ve grown every year since, and today weu2019re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHIu2019s concierge approach to help them solve whatu2019s next. But the heartbeat of SHI is our employees u2013 all 7,000 of them. If you join our team, youu2019ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive u2013 in our offices or yours. Job Summary Weu2019re looking for aServiceNow Technical Consultantwith strong experience inTechnology Provider Service Management (TPSM) to join our ServiceNow practice as a technical implementation specialist for customeronboarding, system integrations, and automated testing. Youu2019ll support customer implementations end-to-endu2014ensuring smooth configuration, successful User Acceptance Testing (UAT), and ongoing service delivery and quality. Role Description + Install and configure ServiceNowintegration functionalityfor both provider and consumer environments. + Set up vendor catalog items, mappings,and datatransformations. + Configure remote tasks for bi-directional synchronization. + Applyandmaintainthecustomeronboarding playbook, including associated workflows. + Validate User Acceptance Testing (UAT) scenarios and baseline functionality. + Support customer testersandprovide instructions and workflow guidance. + Troubleshoot UAT issues andtriage with internal teamsas needed. + Ensure UAT environment readinessandconfirm acceptance criteria. + Build and updatetest plansand test suitesforongoing development and deployments. + Support regression testing during upgrades. + Reduce manualtesteffort through automation coverage. + Act as aServiceNowSMEondeployedTechnology Provider Service Management (TPSM),functionality to advise on expectedsolutionbehaviors and best practices. + Execute onboarding playbooks and associated workflows. + Guide customers through testing, includingtestscenario validation and workflow navigation. Behaviors and Competencies + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances. + Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action. + Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. + Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations. + Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly. + Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably. + Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas. Skill Level Requirements + Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate + Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of resources. - Intermediate + The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Intermediate + Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions. - Intermediate + Knowledge in managing and optimizing Microsoft volume licensing agreements and operations to ensure compliance, cost-effectiveness, and alignment with organizational needs. - Intermediate Other Requirements + 3-5years of experience supporting ServiceNow or similarCSM andITSMenvironments. + Handson ServiceNow experience, especially withServiceNowplaybooks, integrations,processmapping, workflows, and catalog configuration. + Experience supporting UAT, troubleshooting issues, and working with customers. + Strong skills withAutomated Test Framework (ATF)and test automation. + Excellent communication and problem-solvingabilities. Preferred Requirementsu200b + ServiceNow certifications (CSA, CIS-ITSM,Micro-Certification-IntegrationHub, etc.) + Experienceimplementing, customizing,and supportingServiceNow modulesand featuressuch asIntegrationHub, Flow Designer, andcross-instance integrations + Consulting or customer-facing experiencedeployingcomplexmulti-platform solutions The estimated annual pay range for this position is $100,000 - $170,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity u2013 M/F/Disability/Protected Veteran Status

Created: 2026-02-25