Director, HR Process Architecture & Improvement

Our Purpose _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weu2019re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ Title and Summary Director, HR Process Architecture & Improvement TThe Director, HR Process Architecture & Improvement shapes global HR standards and architects scalable, future ready HR processes. This role enables Experience Owners (COEs) to design and deliver effective, integrated solutions across the employee lifecycle via end-to-end process architecture, governance and cross-process interdependencies. The role applies lean principles, continuous improvement, and a consulting mindset to improve efficiency, strengthen controls, and support HR and enterprise strategy. Success requires strong partnership with HR leaders, HR Technology, and regional stakeholders to deliver compliant, data driven, and sustainable process solutions. Key Responsibilities u2022 Serve as process architect for core employee lifecycle processes, ensuring global consistency, scalability, and regulatory compliance. u2022 Partner with Experience Owners to lead end to end process discovery and redesign, including value stream mapping, root cause analysis, and identification of bottlenecks, inefficiencies, and waste. u2022 Develop clear as is and to be process models, define future state roadmaps, and oversee implementation and adoption. u2022 Drive global process standardization while balancing local regulatory and business requirements. u2022 Partner with HR Technology and Service Delivery teams to enable operational efficiencies, including automation, RPA, and AI enabled solutions. u2022 Support the evolution of the global HR Service Delivery model, ensuring processes and capabilities are fit for future scale. u2022 Define and report KPIs and performance insights to measure HR Service Delivery effectiveness, efficiency, and experience. u2022 Lead cost optimization initiatives that reduce operational expenses while maintaining service quality and compliance. u2022 Influence and align senior stakeholders, constructively challenging the status quo to improve outcomes. Qualifications u2022 Deep expertise in HR process design, mapping, and reengineering, ideally within an HR Service Delivery or shared services environment. u2022 Strong program and project management experience delivering complex, cross functional change. u2022 Proficiency with process modeling and governance tools such as SAP Signavio or equivalent. u2022 Demonstrated experience with Lean, Six Sigma, or similar continuous improvement methodologies. u2022 Proven ability to build stakeholder alignment, drive adoption, and influence without authority. u2022 Strategic, analytical, and consultative mindset with a strong bias for execution. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercardu2019s security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercardu2019s guidelines. In line with Mastercardu2019s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $168,000 - $269,000 USD Arlington, Virginia: $168,000 - $269,000 USD Miami, Florida: $146,000 - $234,000 USD O'Fallon, Missouri: $146,000 - $234,000 USD

Created: 2026-02-25