Principal Program Manager, Relay Trust, Relay Trust

DescriptionHave you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse, global team. The Relay Financial Systems and Risk Management organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with. You will be responsible for working with cross-functional teams, analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You will regularly interact with executive leadership and work with business teams to develop and roll out new programs. Youu2019ll work in a fast paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities. Key job responsibilities u2022 Lead a cross functional program responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide. u2022 Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals. u2022 Support process improvement, automation, and control implementation projects u2022 Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability. u2022 Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas. u2022 Partner across product teams to apply new technologies to your program area. About the team The Middle Mile Product Technology (MMPT) organization builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TVu2019s, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.Basic Qualifications- Bachelor's degree - 8+ years of program or project management experience - 8+ years of working cross functionally with tech and non-tech teams experience - 8+ years of managing, analyzing and communicating results to senior leadership experience - Experience prioritizing and delivering projects on time in a fast-moving environment - Experience implementing repeatable processes and driving automation or standardization - Strong analytical and quantitative skills with the ability to use data and to back up assumptions, recommendations, and drive actionsPreferred Qualifications- 10+ years of program or project management experience - MBA or Masteru2019s Degree in Operations, Supply Chain or Logistics Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, WA, Bellevue - 137,600.00 - 186,200.00 USD annually

Created: 2026-03-07