Head of Customer Relationship, Strategic Customers ...

Job title: Head of Customer Relationship, Strategic Customers u2013 Vaccines Location: Morristown, NJ About the Job Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs. In Vaccines, youu2019ll help advance prevention on a global scale - and shape the future of immunization. The Head of Customer Relationship, Strategic Customers u2013 Vaccines, is responsible for developing and executing strategies that strengthen partnerships with healthcare providers, public health organizations, and key stakeholders in the vaccine ecosystem. This role ensures alignment between customer priorities and organizational objectives, driving trust, compliance, and long-term engagement. The position leads a team of 10 professionals focused on delivering exceptional customer experiences, retention, and growth while navigating regulatory and market complexities. About Sanofi: Weu2019re an R&D-driven, AI-powered biopharma company committed to improving peopleu2019s lives and delivering compelling growth. Our deep understanding of the immune system u2013 and innovative pipeline u2013 enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peopleu2019s lives. Main Responsibilities Executive Relationship Leadership + Build and maintain strong, senior-level relationships with strategic customers, including health systems, government agencies, and large provider networks. + Serve as a trusted advisor on vaccine portfolio solutions, compliance, and public health initiatives. + Lead a team that will interact with and handle Sanofiu2019s top customers. Strategic Planning & Execution + Develop and implement relationship strategies that support immunization goals and customer success. + Collaborate with internal teams (Sales, Medical Affairs, Market Access) to deliver tailored solutions and ensure seamless execution of vaccine programs. Growth & Value Creation + Identify opportunities for joint value creation, including co-innovation and strategic partnerships to improve vaccination coverage. + Develop key metrics to measure success for each account to ensure we increase their spending with Sanofi. + Monitor key metrics to highlight customer growth and retention. + Grow and strengthen this team while developing the North Star roadmap to create a best-in-class program. + Collaborate with Marketing on existing and new offerings for these high-value customers to increase their customer lifetime value. Team Leadership + Manage and mentor a team of 10 Customer Relationship Managers, ensuring consistent delivery of best practices and high performance. + Foster a culture of collaboration, accountability, and continuous improvement. + Coach and develop direct reports and ensure they exceed established goals. + Responsible for building, training, and developing a high-performing team through strategic hiring, ongoing professional development, and performance management. Compliance & Regulatory Alignment + Ensure all customer engagement activities adhere to industry regulations, ethical standards, and company policies. + Partner with Legal and Compliance teams to maintain transparency and integrity in all interactions. + Performance Monitoring & Insights + Track relationship health and satisfaction using both qualitative and quantitative measures. Provide executive-level reports on relationship status, opportunities, and risks. + Conduct monthly business reviews with key stakeholders to monitor account performance and identify growth opportunities. u2022 Regional Focus Statement: This role will focus specifically on strategic accounts across Canada and the United States, requiring an understanding of both markets' healthcare systems and purchasing processes.

Created: 2026-03-07