Customer Loyalty Advocate

This position is Remote within the United StatesJOB OVERVIEW:The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce, terminate or change their HSOne account products or subscriptions. This position will also be responsible for contributing to the ongoing improvement of HSOne, gathering valuable feedback from customers and delivering it back to the business. Expertise in our product suite and internal processes and ability to identify churn risks will play a crucial role in fostering long-term customer loyalty. Attention to detail and the ability to do active listening with customers and deliver clear and concise internal feedback will be key. What You Will DoHandle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution - including down-sells, restructuring, and terminations Encourage clients to utilize our best practices, ensuring they maximize the value of our products and services with existing resources they can derive value from Be a voice of the customer - gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success of ways to improve the customer experience Become an expert on our product suite and internal processes, and contract terms to effectively assist clients and provide tailored solutions Proactively engage clients that are delinquent on payments TRAVEL / PHYSICAL DEMANDS:Travel typically less than 10%. Office environmentNo special physical demands requiredQualificationsMust have:Typically, 2 to 3 or more years of increasing responsibility in terms of any applicable professional experienceTypically, a bachelors degree or global equivalent in related disciplineExcellent interpersonal and conflict resolution skills and ability to deliver difficult messagesDemonstrated success in achieving or surpassing goals in previous rolesUnderstanding of industry practicesGood decision making, analysis and problem-solving skills with ability to multi-taskHigh proficiency with tools, systems, and proceduresGood planning/organizational skills and techniquesStrong verbal and written communication skillsGood presentation and public speaking skillsNice to have:Customer Success or account management experienceDental Service Organization, or in-office dental practice experiencePreviously worked in a customer support roleExperience using a CRM and/or Customer Success platformThe posted range for this position is $60,000.00 - $64,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range. What you get as a Henry Schein One EmployeeA great place to work with fantastic people.A career in the healthcare technology industry, with the ability to grow and realize your full petitive compensation.Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.About Henry Schein One

Created: 2026-02-26