Patient Service Representative - Urology Clinic

Find your calling at Mercy! Join Our Team at Mercy South Urology Clinic!As a Patient Services Representative, you will be a key part of our urology clinic—serving as the first point of contact and helping create a positive, respectful experience for every patient. In this role, you'll balance exceptional customer service with strong organizational skills to ensure smooth daily operations.If you enjoy a fast‐paced environment, take pride in helping others, and value clear communication, this role offers the opportunity to make a meaningful impact on patient care every day. Position Details: Patient Service RepresentativeMercy Clinic Urology - SouthforkSchedule: Full Time, Monday through FridayQualifications: Education: High school diploma or equivalent. Experience: Customer service experience preferred Responsibilities: Greet and register patients; verify identity and manage check‐in/check‐out Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow Maintain accurate registration, EHRs, and assigned work queues Handle patient concerns professionally and escalate as needed Manage daily cash drawer, accounts receivable tasks, and payment plans Support EPIC updates, departmental initiatives, and clinic communications Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies Perform other duties as assigned Skills, Knowledge and Abilities: Knowledge of medical terminology, insurance, and billing processes Clear and professional verbal and written communication skills Basic computer skills, including accurate data entry Strong customer service skills with a patient‐focused approach High attention to detail and accuracy Ability to maintain confidentiality and comply with privacy policies Adaptable, professional, and able to work well under pressure Effective problem‐solving and issue resolution skills Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.keyword(s): front desk, receptionist

Created: 2026-02-26