Customer Service Associate - Legal Environment

IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through Facilities Management. This is a full-time, direct-hire position. We pride ourselves on upward mobility for our employees and a commitment to excellence for our clients. Customer Service Office Associate is responsible for overseeing and executing all corporate services at the client's site, including: Scanning mail, hospitality, conference room set-ups, mail, shipping & receiving, copy services, front desk reception coverage, light courier duties and periodic bank runs. Upkeep of the corporate office environment and common spaces (cleaning, organizing, stocking), and basic office services and administrative work as assigned. Ideal candidates are self-starters with great attention to detail.Compensation: USD $19/hr to $20/hrHours: Monday-Friday when needed during regular business hours between 7:30-5:00pmBenefits:Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off, Bonus IncentivesJob Responsibilities:Light front desk receptionist dutiesScanning and assigning the mailMaintain the highest levels of customer care and demonstrate a friendly and copperative attitudeConsistently adhere to business procedures guidelinesPantry and hospitality supportCopy services - demonstrating flexibility in satisfying customer demands in a high volume, production environmentHanding time-sensitive and/or confidential information and materialsTaking direction from supervisor or site manager; Participating in cross-trainingCourier delivery and pick up in a 5-block radiusMaintain all logs and reporting documentation with attention to detailAdhering to all safety proceduresQualifications:High school diploma or GED equivalent - college degree is a plus and allows a fast track plan to managementFront Desk Receptionist exp.Scanning Exp a plus; Legal Exp a plusMust have the ability to move items and be on your feet for long periods of time.Excellent verbal and written communication skillsHospitality and conference room experience is a plusPrior mail or copy experience is a plus; Computer savvyAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policyAccess to reliable transportation to and from job siteCapable of lifting up to 55 pounds with aidWillingness to be cross-trainedIST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Created: 2026-02-26