Help Desk/Desktop Support Analyst

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry. Responsibilities: u2022 Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues. u2022 Operate and manage IT kiosks to assist users with technical inquiries and resolutions. u2022 Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure. u2022 Respond to and resolve service desk tickets efficiently, ensuring timely solutions. u2022 Perform basic troubleshooting for IT systems to minimize downtime and improve user experience. u2022 Collaborate with team members to identify and implement improvements in IT support processes. u2022 Provide guidance and training to users on system functionalities and best practices. u2022 Monitor and report system performance issues to ensure optimal functionality. u2022 Maintain accurate documentation for system configurations, processes, and user requests. Requirements u2022 At least 3 years of experience in IT support or a related field. u2022 Proficiency in Active Directory and Microsoft Windows 10. u2022 Strong knowledge of Office 365 and Azure environments. u2022 Demonstrated skills in basic troubleshooting and resolving technical issues. u2022 Experience handling service desk tickets and providing timely resolutions. u2022 Ability to work onsite and interact directly with end-users. u2022 Excellent communication and problem-solving skills. u2022 Familiarity with IT support tools and processes. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our companyu2019s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at /Resources. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-26