DPS - HSD - Police Communications Operator V - 6099

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionMinimum Age Requirement is 18 years of agePre-Employment Exercises are required The following locations have current vacancies: Amarillo, Austin, Bryan, Del Rio, El Paso, Garland, Houston, Laredo, Lubbock, Lufkin, Midland, Mineral Wells, San Antonio, Texarkana, Tyler, Waco, and WeslacoPositions may require shift work (days, evenings, nights, weekends, holidays, and/or rotating and/ or varied)Upon successful completion of the Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator Licensing Course and state licensing exam within 12 months of employment, you will receive a recruitment bonus of $2000.00. If an employee receiving a recruitment bonus discontinues employment, the employee shall refund the Department pursuant to Section 659.262, Texas Government Code. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.Go to CAPPS Recruit to Sign In DESCRIPTION:Police Communications Operator V:(B19) $4,893.68 monthly compensationPerforms advanced (senior-level) police and emergency management communications work as a licensed first responder.Work involves responding to high-risk incidents involving the safety of the public or law enforcement, and coordinating contacts with DPS officers and local, state, and federal law enforcement agencies requesting assistance and information. May provide guidance to others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.The following Military Occupational Specialty codes are generally applicable to this position.must fully complete the summary of experience to determine if minimum qualifications are met.ESSENTIAL DUTIES / RESPONSIBILITIES:1. Coordinates communication between DPS officers and other law enforcement agency officials and coordinates the staff who are serving as the communications links during disasters, civil disturbances, and other serious incidents using the telephone, computer networks, and radio systems.2. Coordinates emergency assistance in incidents posing threats to state and national safety and the well-being of law enforcement officers and the general public while exercising sound judgment and resourcefulness.3. Monitors, answers, evaluates, and prioritizes incoming telephone calls regarding risks to life and safety, laws, DPS policies and procedures, road information, and missing persons using computer-aided dispatch (CAD) system, telephones, multi-channel radio, numerous computer databases and GPS mapping systems; and communicates effectively with various callers to obtain complete information to determine urgency and need for response.4. Researches, obtains, and analyzes tactical-level intelligence information in support of public safety or criminal events or local, state, and national security issues, including homeland security, and the Texas Crime Stoppers program to law enforcement officials with supervisory or subject matter expert ove sight.5. Performs analytical functions using computer software, hardware, and databases to support homeland security/criminal investigations with supervisory or subject matter expert oversight.6. Coordinates communication center operations to ensure that close contact is maintained with field units, other law enforcement and criminal justice agencies, emergency service providers, and the general public; coordinates the dissemination of information in a timely, accurate manner.7. Monitors and maintains CAD system auditory and visual alerts for in-car computers; interpret and process data base returns. Maintain TCIC/NCIC database by making entries, deletions, and confirmations.8. Receive, process, and report suspicious activity according to the established procedures in a timely and accurate manner.9. Coordinates the instruction provided at training schools and provides instruction and training to personnel as required.10. Assist in the inspection, basic troubleshooting and maintenance of communications equipment. Participate in the set up and operation of temporary communications command sites during special assignments, including roadblocks, task forces, manhunts, and man-made or natural disasters.11. May be required to qualify annually on shooting range with a Department issued shotgun and maintain a level of proficiency necessary to apply deadly force if needed in accordance with Texas law and Department policies and procedures.12. May be considered essential personnel, testify in court regarding station records or events and work before, during or after an emergency or disaster.13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.14. Perform other duties as assigned.Qualifications: GENERAL QUALIFICATIONS and REQUIREMENTS:Education - Graduation from a standard senior high school or the equivalent is required. Graduation from an accredited four-year college or university with a major in Criminal Justice, Business Management, Information Systems, Government, History, Statistics, Social Science, or a related field is preferred.Experience and#8211; Minimum of four (4) yearsand#8217; experience in law enforcement crime analysis, dispatch, or emergency communications work preferred.Substitution Note: Education of the type described may be substituted for the experience requirement on a year-for-year basis.Licensure and/or Certification - Must obtain FEMA; 700-a, ICS-800b, and TCOLE Telecommunicator Certification within 12 months of employment. Must obtain TCIC/NCIC and TLETS Certification within 6 months of employment. Must possess a valid driver license and automobile insurance. Must be eligible to secure and maintain a secret level security clearance.Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies, and procedures. Knowledge of Federal Communications Commissionand#8217;s rules and regulations pertaining to operating public safety communications equipment.Supervisory/Managerial/Leadership skills and#8211; Strong leadership skills with the ability to direct and motivate others, and maintain a persuasive and credible presentation style at all levels of the organization. Must exemplify the Departmentand#8217;s core mission and#8211; to Protect and Serve Texas and the values of integrity, teamwork, accountability, and excellence.Technology and#8211; After training, monitor and/or operate multi-channel two-way radio systems, UHF radio systems, computer terminals, telephone/switchboard systems, 24-hour recording machines, and building security equipment. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and able to learn new software/systems as applicable to the terpersonal Skills and#8211; Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish

Created: 2026-03-07