GCP CES Lead Engineer

Lead GCP CES Engineer ( Remote ) As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of whatu2019s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. Weu2019re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged partnership is how we approach everything u2013 our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. Weu2019re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience youu2019ve been searching for? Weu2019re looking for a CcaaS Lead Engineer to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Letu2019s partner. Together, we can accomplish amazing things. Hereu2019s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: Key Responsibilities - Have understanding and knowledge of the Google CcaaS environment - Able to define scalable and modular frameworks for conversationa AI and IVR routing logic -Build and configure UJET/Google CcaaS Agents, intents and fulfillment logic - Develop custom scripts, APIs and middleware to connect Dialogflow/Google CcaaS with different IVR systems (CISCO, Genesys, etc) - Implement call flows, voice prompts and routing strategies within CcaaS platforms - Implement campaigns using CcaaS channels voice, sms -Conduct end-to-end testing of voice interactions and call routing -Monitor performance and continuously optimize latency, accuracy and user experience - Troubleshoot and resolve integration issues across platforms Qualifications Education: Bachelor's Degree or equivalent experience in a related field. Experience: 7+ years of experience with inContact or similar contact center systems. Skills: Strong analytical skills, excellent communication abilities, and a customer-focused mindset. Expert level experience with CCaaS and Contact Center. Preferred Qualtifications - Proven experience with Cisco IVR (CVP, UCCE, or similar) and Google Dialogflow (CX or ES). - Familirity using Agent Adapters - Familirity with Agen Desktop integrations into UI - Strong understanding of CCaaS platforms (e.g., Genesys Cloud, Five9, NICE CXone, etc.). - Familirity with the use of CCAIP SDK (web and mobile) - Familiarity with telephony protocols (SIP, RTP) and call flow design. Top Skills Details Architecture,Cloud,google cloud,Design,Solution architecture,Development,Enterprise architecture,Professional services,artificial intelligence,machine learning,Gcp,Artificial intelligence software Additional Skills & Qualifications Additional Attributes - Tech Savvy: Ability to quickly learn and adapt to new technologies. - Problem Solver: Strong problem-solving skills and the ability to think critically. - Team Player: Collaborative attitude and the ability to work well with cross-functional teams. - Customer Focused: Dedicated to providing excellent customer service and improving customer satisfaction Google Cloud Professional Machine Learning Engineer u00b7 Google Cloud Professional Data Engineer Experience Level Expert Level Job Type & Location This is a Permanent position based out of Dallas, TX. Pay and Benefits The pay range for this position is $133100.00 - $199700.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: u2022 Medical, Dental, and Vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life and AD&D for employee and dependents) u2022 Short and Long-Term Disability u2022 Health Spending Account (HSA) u2022 Transportation Benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 10, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-26