Tier 1, IT Help Desk Support

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician u00a0 Our Company Culture:u00a0 Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.u00a0 Within our collaborative environment, our team of consultants worku00a0to identify innovative solutions for our clients.u00a0 Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.u00a0 Centre Company Benefits: + Hybrid Work Options,u00a0Paid Time Off, and Paid Holidays + Medical, Dental, Vision, and 401(k) with employer match contributions + Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would beu00a0focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.u00a0 Essential Duties and Responsibilities + Problem management and escalation of issues in a timely manneru00a0 + Prioritization of tasks and meeting of deadlines, excellent time management skillsu00a0 + Excellent troubleshooting and assessment skillsu00a0 + Excellent written/verbal communication skillsu00a0 + Must be a team player with outstanding customer service skillsu00a0 + Entry of time sheets, expense reports and documentation on or before deadlineu00a0 + Keep up-to-date on market trends, theory and new ways of doing things; embrace changeu00a0 + Assist with change-management activitiesu00a0 + Prepare and deliver complete and concise documentation for all projectsu00a0 + Present progress reports to immediate supervisor and or Project Manager (if so assigned)u00a0 + Help turn business problems into technical solutionsu00a0 + Manage deployment of equipment in compliance with established technology policies.u00a0 + Participate inu00a0after-hoursu00a0on-callu00a0schedule serving as initial level of escalation for compute, storage,u00a0backup, automation and virtualization issues. Education/Experience/Certifications + 2+ yearsu00a0experienceu00a0in IT related study or field.u00a0 + Must possessu00a0basicu00a0knowledge and experienceu00a0with:u00a0 + Windowsu00a07/8/10u00a0 + Microsoft Office suiteu00a0 + Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)u00a0 + Understanding of basic networku00a0conceptsu00a0 + Understanding of application, desktop, and server virtualizationu00a0 + Understanding of Desktop Deployment / Imagingu00a0 + Bacheloru2019s Degreeu00a0a plusu00a0 Desired Experience/Certifications + Certificationsu00a0 + CompTIA A+ Certification a plusu00a0 + Windows Server 2008/ 2012/ 2016u00a0 + Microsoft Officeu00a0365u00a0Admin portalu00a0 + Understanding of File Permissions (NTFS & Sharing)u00a0 + High School Degree required + Associate's Degree or higher preferred Work Environment and Physical Demands + Work primarily in a climate-controlled environment with minimal safety/health hazard potential.u00a0u00a0 + Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be requiredu00a0 + Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.u00a0 + The noise level in the work environment is moderate.u00a0 + Frequent localu00a0travel requiredu00a0 Powered by JazzHR

Created: 2026-02-26