Field Services Engineer II

Key Deliverables & Business Impact As a Field Service Engineer, your work directly supports Omnicellu2019s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfactionu2014all of which contribute to operational efficiency and patient safety . Your contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicellu2019s reputation for reliability and innovation in healthcare technology. You will: + Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicellu2019s automation solutions. + Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner. + Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams. + Enhance product performance through actionable field feedback that informs continuous improvement. + Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation. + Elevate team capability by mentoring junior technicians and sharing best practices. + Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements. + Empower end users by delivering basic product training and ensuring confidence in system usage. Who You Are (We are hiring for a Field Services Engineer I OR Field Services Engineer II) FSE Level 1 Basic Qualifications + Bacheloru2019s Degree in Engineering/Technology or related discipline; orAssociates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; orfive years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices. FSE II Basic Qualifications + Bacheloru2019s Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; ORseven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices. Preferred Qualifications Preferred Qualifications + Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Systems, or anything similar. + Experience working in a high volume environment that requires 24/7 on call support + Passion for trade based work + Bacheloru2019s Degree in Engineering/Technology or related discipline + Experience working in a hospital environment How Youu2019ll Elevate at Omnicell At Omnicell, success isnu2019t just about what you achieveu2014itu2019s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Field Services Engineer, you will: + Collaborate u2013 Build strong networks, share knowledge, and foster partnerships that drive results. + Inspire u2013 Influence, engage, and motivate those around you to create a high-performing, inclusive culture. + Develop u2013 Embrace continuous learning and actively support the growth of yourself and others. + Execute u2013 Set clear priorities, take ownership of outcomes, and deliver on commitments. + Impact u2013 Drive innovation, challenge the status quo, and align business goals with customer success. Work Conditions: + Must be able to lift 50 lbs. to approximately 5 ft. high + Available 24 hours a day, Monday through Friday and for weekend on-call rotations + Frequent local travel in primary area + Backup support in adjacent areas as needed + Provide work area at home and space for trunk stock inventoryAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Created: 2026-02-26