Human Resources and Customer Service Coordinator

*Job Description** **Position Title:** HR and CS Coordinator **Pay Rate** : $55,000 - $69,000 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range._ **Category/Shift** : Salaried Full-Time **Physical Location:** Marysville, OH **The Job You Will Perform:** + Support local leadership and employees in HR-related matters. This is a non-exempt position, reporting to the Complex Manager. + The position is based in Marysville, OH and provides HR support to 6 small blend sites in other states, with some travel to the remote locations as needed (<10%). + Coordinate selection processes for hourly and salaried positions, including posting with and outreach to local Workforce Development and other organizations; communicate with authorized staffing agencies; source, screen, and correspond with applicants; conduct pre-employment assessments and reference checks; maintain all recruiting files. + Coordinate orientation and onboarding activities for new hires. + Maintain the accuracy and security of all HR-related files in accordance with the records retention policy including employee personnel files and medical records. + Maintain logs for disciplinary action, training, etc. + Handle/triage HR-related questions. + Possess or quickly obtain thorough knowledge of local pay practices, pay levels, and job groups. Manage HRIS and timekeeping data to maintain accuracy and integrity. Ensure hourly employees are coded accurately by job classification, jobs performed, shift, and department assignment. + Develop working knowledge of local pay practices, pay levels and benefits for hourly and salaried employees. + Process all unemployment claims; participate in any appeal hearings or other activities related to unemployment claims. + Surface employee concerns and improvement ideas; recommend solutions as appropriate; act as a liaison between employees, facility managers, HR leadership, and company or community resources in maintaining a positive work environment. + Take customer orders from accounts managers or directly. + Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns. **The Qualifications, Skills and Knowledge You Will Bring:** + Minimum of three years’ general administrative human resources and customer service experience. College degree in Human Resources or related field desirable. + Working knowledge of federal and state employment laws. + A high level of diplomacy, tact, and judgment as well as an upbeat and positive attitude. + Ability to surface issues and handle sensitive and confidential information in an efficient and professional manner. + Superior organizational skills with a high quality of accuracy and attention to detail in both written and verbal communications. + Ability to learn new skills quickly, work and be flexible with deadlines, solve problems effectively, and handle multiple priorities. + Ability to be proactive and self-directed while working professionally in a team environment to resolve issues and meet deadlines. + Experience with Oracle strongly desired. Demonstrated high level of proficiency in Microsoft Windows environment with an emphasis on Word, Outlook, PowerPoint and Excel. Demonstrated ability to learn new platforms quickly. + Prior work experience in a multi-shift manufacturing environment preferred. **The Benefits You Will Enjoy:** International Paper offers a benefits package that includes health, welfare and retirement plans including medical, dental, life insurance, short-term and long-term disability insurance, flexible spending accounts, 401(k), company-funded retirement contributions, paid time off, education and development (including tuition reimbursement), student loan repayment assistance, and voluntary benefits including insurance for home, auto, vision and pets. **The Career You Will Build:** Sales and leadership training, promotional opportunities within a global company **The Impact You Will Make:** We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re **Proud to be IP** . **The Culture You Will Experience:** International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. **The Company You Will Join:** International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting . **Job Identification** 2001303 **Job Schedule** Full time

Created: 2026-02-26