ER Patient Access Representative; 1.0 FTE, PM Shift

15994BRDepartment Name:HSP Patient Registration Location:Meriter Hospital Job Description: The Patient Access Rep is responsible for establishing and maintaining complete patient records within the Epic System, including all patient demographic information, and insurance information to establish a clean claim, and to ensure that Joint Commission, Meaningful Use, CMS and Billing requirements are met. They will establish and assign hospital account numbers to be used for billing and documentation. They will also determine out of pocket costs for patients, and collect deductibles, co-payments, and coinsurance at the time of registration. They will identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment. The Patient Access Specialists are a resource for physicians, Access Center staff, office staff, nursing units, ancillary hospital departments, patients, and family members. This position will work in the Emergency Department and will require being on your feet for the majority of the time. Why UnityPoint Health u2013 Meriter? At UnityPoint Health, you matter. Weu2019re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youu2019re in. Here are just a few: + Expect paid time off, parental leave, 401K matching and an employee recognition program. + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. + Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community. Visit to hear more from our team members about why UnityPoint Health is a great place to work. Required Qualifications: High school diploma or equivalent 1 year experience in a healthcare setting performing scheduling, registration, insurance verification and/or billing functions. Experience with, as well as working knowledge of medical terminology Customer Service Experience Knowledge of scheduling and registration requirements HIPAA regulatory requirements Knowledge of healthcare operations Knowledge of telephone communication skills Standard Keyboarding Skills Preferred Qualifications: Medical Terminology training, Epic System training, Knowledge of Insurance Terminology and processes Previous experience working with the Epic System Working knowledge of Epic - preferred ADT, Resolute, Cadence Referrals, Radiant, OpTime Knowledge of insurance verification using various websites/software Working knowledge of Medical Terminology Working knowledge of insurance terminology, including CPT and ICD-9 Codes or their successor. Call Center Experience EEO/M/F/D/V Auto req ID:15994BRWeekends:NoZip Code:53715Compensation:$18.32+Job Title:ER Patient Access Representative; 1.0FTE, PM ShiftSite Address:202 South Park StreetWork Schedule:2:00 pm - 10:30 pmHours Per Week:40Status:Benefit Eligible City:MadisonFTE:1.0

Created: 2026-02-26