Executive Desktop Support Analyst

Description Required Skills/Abilities: u2022 Ability to troubleshoot and resolve hardware/software and equipment (i.e., Cell phones, A/V equipment). u2022 Working knowledge of Microsoft SCCM or other endpoint management solutions. u2022 Ability to support networked printers and multifunction devices. u2022 Knowledge of current communications devices, Microsoft OS and applications. u2022 Ability to manage multiple projects, activities, and tasks simultaneously. u2022 Advanced verbal and written communications. u2022 Must regularly lift/move up to 10 pounds and occasionally lift/move up to 50 pounds. u2022 Works at different shifts outside of stated office hours as needed. u2022 Flexibility to provide afterhours support to computer users throughout the firm by being part of an afterhours on-call rotation. ORGANIZATIONAL STATUS: The role reports to the Desktop Support Manager and works with all technology staff. ROLES & RESPONSIBILITIES: u2022 Works directly with firm employees to provide services and help resolve computing problems. u2022 Provides timely solutions to ensure customer satisfaction and eliminate downtime. u2022 Processes requests for computer technical assistance and problem resolution from helpdesk ticket escalations and employees. u2022 Collects detailed information to categorize requests to determine methods of resolution. u2022 Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution or (2) escalate to the appropriate support tier. u2022 Coordinates with vendors to arrange support services, hardware repairs, and replacement of laptops, desktops, and other equipment. u2022 Manages computer deployments using Microsoft SCCM and communicates relevant services, processes, and procedures to end users. u2022 Tracks and maintains an accurate inventory of all technology assets. u2022 Performs level I system administration functions. u2022 Assists with audio/visual technology support. Top Skills Details SCCM,Microsoft OS,Windows 11,hardware/software,hardware repair,vendor management,audiovisual,AV Support,Printer Support,Asset Management,project coordination,imaging equipment Additional Skills & Qualifications Education: u2022 Two (2) years of college-level education preferred. u2022 Minimum of two (2) years of work experience or equivalent combination of education experience. u2022 A+ certification and Microsoft certifications preferred. Experience: u2022 Minimum associateu2019s degree in the field of computer science or 3-5 years equivalent work experience. u2022 Minimum 3 years of experience using current business office technologies. Job Type & Location This is a Contract to Hire position based out of Ann Arbor, MI. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ann Arbor,MI. Application Deadline This position is anticipated to close on Mar 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-26