Donor Management Specialist

Responsibilities- Counsel donors regarding the significance of their infectious disease testing results as well as their reason for health history deferrals; i.e., positive test results for HIV, HCV, HBV, Syphilis, HTLV, Chagas, West Nile Virus, Babesia, etc.; high risk behaviors for relevant transfusion transmitted disease, and other testing and pertinent health history issues related to donor and recipient safety.- Process daily health history deferrals as well as deferrals stemming from recruitment, website, donor calls, ineligible appointment reports, apheresis, special collections, etc. If not automated, deferral entry or termination, including code selection, accurate time frames, succinct entry of reason comments if needed, and additional donor notification/education as needed.- Initiate and complete post-donation-information cases resulting from daily health history deferrals, donor callbacks, or other sources which encompass donor acceptability and donation suitability tasks, including taking control of available products, lookback, and recall to interdict unsuitable components ensuring these products are properly disposed and not made available for patients.- When called upon by other departments, assist with obtaining or clarifying health history to establish release or discard of collected donations and donor eligibility for donation- Perform duties related to abnormal test findings: monitoring/updating deferrals, succinct entry of reason comments, ordering, monitoring for and entry of additional test results if needed, lookback for potentially available prior products, required notifications to donor/MD/Health department, recipient tracing, etc. Tests include standard infectious disease panel, hemoglobin screening, rare red cell donors, red blood cell antibodies, Human Leukocyte Antigen (HLA) antibody screening, abnormal platelet and white blood cell counts, etc.- Request testing and perform reentry of donor with prior non-confirmed test results when eligible.- Perform duties related to donor incident follow up including contacting donors, advising on suitable follow up, entry of data into appropriate software, etc. Escalating case to Supervisor of Donor Incidents or medical director when needed.- Ensure donors are eligible or deferred, and products are released or discarded according to regulations, donor eligibility, and Versiti policy when performing deferral, post donation information, quarantine disposition, test result lookback, reentry and transfusion investigation tasks.- Other duties as assigned, such as electronic case work entry, investigating returned mail, record management, filing, copying/faxing/emailing etc.- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification- Understands and performs in accordance with all applicable regulatory and compliance requirements- Complies with all standard operating policies and procedures QualificationsEducation- Bachelor's Degree In science/allied health field, nursing, or medical technology required- or; Associates Degree in related field, plus an additional 2 years experience in health-related field working with donors/patients/clients in lieu of required degreeExperience- 1-3 years in health-related field working with donor/patients/clients required- 1-3 years Direct health care experience or infectious disease education/counseling requiredKnowledge, Skills and AbilitiesStrong verbal and written communication skills in English. Strong interpersonal and effective written and oral communication skills. Ability to document events utilizing medical terminology as related to the treatment of injury/reaction. Able to be

Created: 2026-02-26