Commercial Card Strategic Product Manager

Description Location: On site at location listed in job posting. Schedule Monday through Friday, 9:00am to 5:00PM SUMMARY The Commercial Card Strategic Project Manager manages strategic initiatives and projects related to the overall success of the Commercial Card team. ESSENTIAL DUTIES AND RESPONSIBILITIES u00b7 Partner with Commercial Card Director, Product Manager and Client Experience Manager and for special projects u00b7 Manage infrastructure improvements and workflow efficiencies u00b7 Lead projects, mentor and coach teams for new functionality, releases and testing related to new Commercial Card initiatives u00b7 Support initiatives to assess and improve the client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement u00b7 Represent Commercial Card in the broader departmental or enterprise projects and initiatives u00b7 Establish a partnership and rapport with Commercial Card vendors to develop and test new enhancements and product functionality u00b7 Build and maintain process and procedures related to implementations and support to ensure a quality onboarding experience, appropriate controls and oversight u00b7 Maintain a high-level understanding and possess the ability to navigate across the banku2019s internal and customer facing systems u00b7 Partner with TM Sales, TM Risk Management, Credit and others FH departments to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success u00b7 Evaluate/enhance/maintain client implementation and support documentation; create workflow tools to improve and automate the implementation process u00b7 Possess and demonstrate a high level of professionalism and communicate in a clear, and concise manner u00b7 Other duties as assigned SUPERVISORY RESPONSIBILITIES u00b7 None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. u00b7 Bacheloru2019s degree in Business, Finance, Economics, Accounting, or related field u00b7 5 years of Commercial Card experience required. u00b7 Previous product management, implementation or project management experience required u00b7 Strong problem solving through ability to analyze qualitative, operational & financial data u00b7 Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types u00b7 Ability to concisely and effectively communicate with management u00b7 High degree of adaptability & intellectual curiosity u00b7 Thorough knowledge of Commercial Card, treasury management products, functions, support systems and related policies, procedures and regulatory issues u00b7 Demonstrate initiative and innovation to resolve issues rapidly, able to influence others and committed to make changes as necessary u00b7 Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders u00b7 Strong planning, project organization skills and attention to detail COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) Certified Purchasing Card Professional (CPCP), Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) or Project Management Professional (PMP) preferred About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at (. Benefit Highlights u2022 Medical with wellness incentives, dental, and vision u2022 HSA with company match u2022 Maternity and parental leave u2022 Tuition reimbursement u2022 Mentor program u2022 401(k) with 6% match u2022 More -- /First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook ( X formerly Twitter LinkedIn ( Instagram YouTube ( Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-02-26