Customer Support Specialist

The Customer Support Specialist supports the onboarding, coordination, and ongoing success of ACT dealer and reseller relationships. This role focuses on execution, administration, and coordination rather than independent decision-making. The position works closely with sales, service, data, and accounting teams to ensure timely dealer setup, system rollouts, and responsive customer support in compliance with California wage and hour requirements. Responsibilities: Support onboarding of new dealer relationships, including documentation, system setup, and coordination with internal , credit applications, and resale (Microsoft Dynamics).Assist with system rollouts and dealer training related to ACTview, Battview, warranties, RMAs, and technical (sales, service, engineering, data/NOC, accounting).Support periodic business reviews by compiling summaries, reports, and action itemsMonitor dealer parts stocking activity and flag gaps or issues to leadership.25% Regional travel in the Southeast and occasionally Northeast and Midwest All other duties as required. Skills / Other:Strong organizational and time-management skills with the ability to handle multiple ; CRM experience Education/ Training:High School graduate or equivalent, required. Pay: $70,000-$90,000 + Commission

Created: 2026-02-27