Quality Assurance Specialist / Customer Care ...

ARS-Rescue RooterJoin American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services. With over 7,000 team members and 45+ years of industry leadership, ARS offers stable, year-round employment and strong career growth opportunities.Pay Range: $19.50 per hour / $20.50 per hour (Bilingual)Schedule: Various shifts between 8:00 AM and 7:00 PM, rotating weekends requiredPosition Type: Full-time, year-round workWhat We Offer:Weekly pay via direct depositCommission on top of hourly ratePaid trainingOngoing training through in-house Learning & Development programsFull-time employees also receive:Insurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company matchPaid time off + holiday payCompany-paid life insuranceAs a Quality Assurance Specialist / Customer Care Coordinator, you will play a critical role in ensuring customer satisfaction and service quality across our organization.Key responsibilities include:• Handle inbound customer concerns and provide timely, professional resolution• Investigate service quality issues, including pricing, damages, and technician performance• Document and track customer complaints, trends, and resolutions accurately• Collaborate with local service centers and leadership to coordinate effective solutions• Monitor customer satisfaction surveys and respond to negative feedback• Analyze complaint trends and provide quarterly quality reports by branch and region• Support continuous improvement initiatives to enhance the customer experienceWhat You Need:• 1-2 years of customer service or call center experience required• Complaint resolution experience REQUIRED• 4-8 years of experience in quality assurance, quality control, inside sales, or a related customer-focused role preferred• Excellent verbal and written communication skills• Strong attention to detail and organizational abilities• Proficiency with computers and documentation systems• Dependable, proactive, and solution-oriented mindset• Ability to pass a pre-employment drug screen and nationwide background checkNote: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.

Created: 2026-03-07