Microsoft 365 Platform Specialist

Description Be a trusted member of a team who brings Microsoft 365 to life for employees. Youu2019ll partner closely with colleagues across the Product and Change teams to deliver a supportive, approachable, and consistent experience, helping employees work smarter, collaborate better, and feel confident using our tools. You will be the go-to person employees turn to when they need help working better with technology. u2022 Provide walk-up, virtual, and scheduled u201cGenius Baru201d support for: u2022 Outlook (email, calendar, search, rules, etc.) u2022 OneDrive (sync, sharing, storage, recovery) u2022 SharePoint (team sites, document libraries, permissions) u2022 Copilot (how to use it productively and responsibly) u2022 Troubleshoot real-world problems u2014 not just technical errors, but workflow issues and usability challenges u2022 Translate business needs into practical, workable solutions using M365 tools Train, coach, and enable u2022 Teach users how to use tools in ways that fit their role and working style u2022 Run 1:1 sessions and small group trainings u2022 Create simple, helpful guides and quick-reference materials u2022 Help employees become confident, capable users of M365 and Copilot Adapt to a non-traditional environment u2022 Work with teams that have custom workflows, tight timelines, and high expectations u2022 Adjust your approach based on the user, the team, and the business context u2022 Find creative ways to make M365 tools support how people actually work at PIMCO u2014 not just how the tools were designed Be a platform champion u2022 Advocate for Microsoft 365 and Copilot across the organization u2022 Identify pain points, patterns, and opportunities for improvement u2022 Partner with Product and Change Management teams to continuously improve the user experience This refers to professionals who build and support solutions using SharePoint, Power Automate, Power BI, and Copilot within the M365 ecosystem. Used for roles specializing in Microsoft 365 infrastructure, Exchange Online, Teams, unified communications, and collaboration services. Microsoft Platform Specialist Microsoft 365 Engineer / Senior Microsoft 365 Engineer Microsoft 365 Developer M365 Platform Developer Power Platform Developer / Engineer / Specialist 1) Endu2011User Support & Troubleshooting + Serve as the dayu2011tou2011day point of contact for Microsoft 365 u201chowu2011tou201d questions and incident tickets. + Diagnose and resolve common issues (e.g., Outlook mail flow/search/rules, OneDrive sync and sharing, Teams meetings/chat, SharePoint permissions). + Create and maintain tiered escalation paths and knowledge base articles to reduce repeat incidents. 2) Training, Coaching & Enablement + Deliver live and virtual training (1:1, small group, and department workshops) tailored to roles and scenariosu2014e.g., u201cManaging projects in Teams,u201d u201cDocument control in SharePoint,u201d u201cInbox zero in Outlook.u201d + Develop quicku2011reference guides, short video walkthroughs, and u201chowu2011tou201d playbooks that are easy for nonu2011technical users to follow. + Run u201coffice hoursu201d or a walku2011up/virtual Genius Bar to provide realu2011time help and adoption tips. 3) Copilot & AI Adoption + Educate employees on when and how to use Copilot across Outlook, Teams, and other Microsoft 365 apps to draft content, summarize meetings, and accelerate routine work. + Promote responsible use (privacy, data access, accuracy checks), and gather feedback on prompts and use cases to improve outcomes. + Create prompt libraries and bestu2011practice patterns by role (e.g., recruiters, sales, finance). 4) Collaboration & Content Management + Set up and tune Teams (channels, tags, notifications, meeting options) to reduce noise and improve collaboration. + Build and maintain SharePoint team sites and document libraries with sensible information architecture, versioning, and lifecycle rules. + Standardize OneDrive fileu2011sharing practices, link settings, and recovery processes. 5) Adoption Programs & Change Management + Partner with business leads to identify highu2011value use cases and measure adoption (training attendance, usage metrics, satisfaction). + Coordinate pilot groups, collect feedback, and iterate on training and configuration before orgu2011wide rollouts. + Produce simple change impact notes and u201cwhatu2019s newu201d communications for feature releases. 6) Light Configuration & Automation (Power Platform) + Build nou2011/lowu2011code solutions such as Power Automate flows for approvals, notifications, and routine tasks that live inside Teams/SharePoint. + Create basic Power Apps or lists/forms that streamline data capture and handoffs. + Document solutions and hand off to IT for support or further enhancement as needed. 7) Governance, Security & Compliance (in partnership with IT/Sec) + Apply leastu2011privilege access, site permissions, and group membership standards; audit sharing links and external access periodically. + Align with policies for data loss prevention (DLP), retention labels, and sensitivity labels; educate users on practical dou2019s/donu2019ts. + Flag risks or policy gaps and collaborate with IT Security/Microsoft 365 admins on remediation. 8) Content & Knowledge Management + Curate a selfu2011service hub (SharePoint/Teams) with searchable FAQs, training schedules, and u201cstart hereu201d guides. + Keep materials current as Microsoft ships new features; retire outdated content to reduce confusion. 9) Metrics & Continuous Improvement + Track key KPIs (ticket reduction, timeu2011tou2011resolution, training CSAT, active usage of Teams/SharePoint/Copilot). + Report insights and recommend improvements to configurations, templates, and training. 10) Stakeholder Partnership + Translate business problems into practical M365 solutions; propose options with pros/cons and impact. + Coordinate with Help Desk, M365 Admins, Security, and business champions to ensure a cohesive user experience. Sample Resume/JD Bullets (copy/paste ready) + Delivered 20+ roleu2011based training sessions per quarter across Outlook, Teams, SharePoint, and OneDrive; achieved 95% learner satisfaction and 30% drop in repeat tickets. + Built Copilot prompt packs and enablement guides; accelerated email drafting and meeting summarization, saving ~2 hours per user per week. + Implemented standardized Teams channel templates and SharePoint library structures; improved findability and reduced duplicate content by 40%. + Created Power Automate flows for onboarding, approvals, and reminders; shortened cycle times by 25%. + Established a SharePoint knowledge hub with searchable FAQs and video microu2011lessons; deflected ~35% of u201chowu2011tou201d requests. + Partnered with Security to roll out sensitivity labels and sharing policies; led user education to reduce unintended external sharing incidents. + Monitored adoption metrics and produced monthly insights; recommended configuration and training changes that increased active Teams usage by 18%. Skills M365, Outlook, OneDrive, sharepoint online, CoPilot Top Skills Details M365,Outlook,OneDrive,sharepoint online,CoPilot Additional Skills & Qualifications This role is for someone who thrives in fast-moving, complex, and non-cookie-cutter environments. It is for someone who is part tech-savvy, part teacher, and part customer-experience expert. You should have: u2022 Experience supporting or training users on Microsoft 365 tools u2022 Comfort with Outlook, OneDrive, SharePoint, Teams, and Copilot (or similar AI tools) u2022 A strong ability to explain technology in simple, non-technical language u2022 Calm, patient, and personable with users at all levels u2022 A passion for helping people succeed Experience Level Expert Level Job Type & Location This is a Contract position based out of Newport Beach, CA. Pay and Benefits The pay range for this position is $70.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport Beach,CA. Application Deadline This position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-27