Clinical Support Analyst I

Primary City/State: Phoenix, Arizona Department Name: Digital Transform Fdn Clin App Work Shift: Day Job Category: Information Technology Banner Health was named to Fortuneu2019s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. Weu2019re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. We are currently seeking a Clinical Support Analyst I responsible for supporting the clinical operations of the Banner Health Ambulatory and Acute services team. In this role, you will be responsible for providing informatics expertise and resources for the ambulatory specialty and acute care clinical areas. As a resource, the ideal candidate provides ongoing clinical user support for various clinical teams and committees. This role will support the organizationu2019s vision and direction for computer systems, process design, data management, and related processes. The Clinical Support Analyst serves as a liaison between the ambulatory and acute area clinical staff and the central education team, Nursing Informatics, and Clinical Applications Solution IT teams to communicate user needs and facilitate system optimization. As optimization of the electronic health record continues to move forward, clinician support and a mechanism for end-user education and feedback will help ensure success. The typical schedule for this role is Monday-Friday 8a-5p. The primary location for this role will be onsite at various ambulatory clinics and acute facilities in the West Valley of the Phoenix metro area. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position serves as a liaison to ensure successful integration of clinical systems and processes. Works with the applications and support team to develop and deploy best practices in utilization of clinical application systems. Trains clinicians on software and IT processes. Assists in the development and implementation of current and future clinical information systems, working closely with end users. The Clinical Support Analyst I collaborates with IT and other clinical or business departments across the organization to increase efficiencies and promote continuity of care through technology and workflow improvements. CORE FUNCTIONS 1. Performs Outcomes Coordinator functions. Promotes understanding and effective use of technology through high visibility rounding, user group support, and coaching of end users. Provides application testing for system enhancements. Participates in solution evaluation, tracks, monitors, and enhances usage, and implements action plans. Provides visibility and support of clinical applications systems. May coordinate with other appropriate departments regarding downtime. 2. Performs Educator functions. Provides clinical application system training of end users as needed. Implements communication and education plan in conjunction with clinical educators and leadership for current staff to ensure changes to the electronic health record are implemented. Utilizes data analytics to support needs-based training. 3. Performs Consultant and Project Coordinator functions. Maintains on-going user communication and support to ensure user competency and obtain information on usage of the system and workflow concerns through established, regularly scheduled rounding. Collaborates with end-users to help define issues and enhancement opportunities within the electronic health record. Provides project support in conjunction with project leadership for the deployment and support of new and existing IT clinical applications. 4. Performs Advocate functions. Operational collaboration with users, service area leadership, and IT field services to resolve conflicts between workflow and the electronic health record. Supports staff in the use of existing technology in a manner which promotes maintenance of patient safety and confidentiality and supports facility-specific and system-wide processes. 5. Maintains up-to-date knowledge of trends and advances in the field of healthcare IT as well as new developments of electronic health record and associated technologies. Maintains up-to-date knowledge of clinical practices, regulatory standards, and organizational direction. Utilizes this knowledge in supporting users and process teams. 6. This position must interact with and support all levels of end users throughout the facility or specialty area, including technicians, nurses, therapists, and physicians. Internal Customers: All levels of management and staff, medical staff, and other healthcare members for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice. MINIMUM QUALIFICATIONS Incumbents must possess knowledge and experience equivalent to completion of a bacheloru2019s degree in healthcare related field or related business discipline; and have a license for a clinical position in a practicing state; or certification in a clinical healthcare setting. Must have two to three years experience working within a complex and diverse health care setting. Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among large groups of workers. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills. Requires the maintenance of familiarity with clinical care processes and information technology. PREFERRED QUALIFICATIONS Previous experience in information systems preferred. Depending upon assigned area of responsibility, position requires applicable certifications and/or licensures, including but not limited to: PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC) Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans ( Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy ( Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Created: 2026-02-27