Loan Servicing Systems Administrator

Description Summary of Position The Loan Servicing Systems Administrator is responsible for overseeing, supporting, and improving the credit unionu2019s loan servicing platforms across mortgage and consumer lending. This role focuses heavily on systems such as FICS Servicing, Mortgage Accountant, Radstar, and Fiserv DNA. The administrator evaluates technical needs, implements system enhancements, ensures smooth daily operations, and safeguards the accuracy of credit reporting data. They collaborate closely with IT teams, business units, vendors, and project groups to validate system performance, test updates and releases, and contribute to departmental initiatives. Principal Accountabilities and Functions Manage and maintain core loan servicing systems, including FICS Servicing, Fiserv DNA, Mortgage Accountant, and related applications. Create and execute test plans and validation scripts for system updates, new releases, and added functionality to ensure regulatory compliance and system reliability. Diagnose and resolve system issues, working with IT and vendors to reduce downtime and maintain service continuity. Configure and administer user access, roles, permissions, and system settings to support operational needs and uphold security standards. Develop, update, and maintain system scripts and integrations to improve performance and streamline servicing processes. Monitor credit bureau reporting, identify discrepancies, and ensure data accuracy and regulatory compliance. Generate customized reports and data extracts for internal teams, audits, and operational analysis. Support or lead disaster recovery planning and testing for all servicing applications. Identify opportunities to automate and optimize loan servicing workflows; design and implement technology-driven improvements. Maintain detailed documentation of servicing procedures, system configurations, testing protocols, and change management activities. Ensure all system changes and servicing operations adhere to internal policies, investor requirements, and state and federal regulations. Provide training and support to users on new system features, updates, and enhancements. Act as a liaison between Loan Servicing and Information Systems for technical planning, troubleshooting, and implementation. Participate in crossu2011departmental initiatives and strategic projects that support Tower Federal Credit Unionu2019s operational objectives. Perform additional duties as assigned. Skills fiserv, FICS Top Skills Details fiserv,FICS Additional Skills & Qualifications Required Qualifications Possession of a bacheloru2019s degree in business, Finance or a related field, plus three to five years progressively responsible Mortgage and Consumer Loan Servicing systems administrator experience in the credit union /financial services field preferred. Five to seven years progressively responsible loan servicing systems administrator experience in the credit union/ financial services field. Experience with report creation and analysis using financial systems. Experience with FICS, Fiserv DNA, implementation and maintenance is preferred. Demonstrates strong attention to detail and initiative and resourcefulness as a self-starter Advanced knowledge of MS Office is required Effective oral and written communication skills Requires strong knowledge in consumer financing, working knowledge of simple interest loans, line of credit cycles, interest accrual, and general lending practices. Or equivalent combination of education and experience Knowledge, Skills and Abilities Understands relational database structures and querying principles. Capable of interpreting system data and generating accurate reports using various tools and platforms. Proficient in Microsoft Excel, Word, Outlook, and PowerPoint. Able to create, analyze, and present data through spreadsheets, flowcharts, and presentations. Effectively communicates technical concepts to both technical and non-technical users. Able to document processes, draft user guides, and explain system changes or procedures clearly. Thorough understanding of loan servicing functions including payment posting, escrow administration, file maintenance, payoff processing, and collateral management. Demonstrates working knowledge of federal lending regulations (e.g., TRID, TILA, RESPA, BSA/AML, OFAC). Maintains compliance when handling loan data, disclosures, and servicing activities. Ability to maintain confidentiality Understands and can apply credit union policies, loan product guidelines, Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Laurel, MD. Pay and Benefits The pay range for this position is $41.29 - $51.61/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Laurel,MD. Application Deadline This position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-27