Claims Business Consultant (CBC) Technical Assistant

Description Position: Claims Business Technology Consultant u2013 Assistant (Contract) Locations (Onsite Required u2013 5 Days/Week): u2022 Philadelphia, PA u2022 New Haven, CT u2022 Chicago, IL u2022 Troy, MI Schedule: Mondayu2013Friday, 8:00 AM u2013 4:30 PM, fully onsite Interview Process: 1 virtual interview + 1 inu2011person interview Position Overview The Claims Business Technology Consultant u2013 Assistant provides highu2011level administrative and technical support to the Claims Business Consultants (CBC) who manage Commercial Insurance accounts across multiple lines including Workersu2019 Compensation, Auto, and General Liability. This role is highly detailu2011oriented and coordinationu2011heavy, requiring excellent organization, strong followu2011through, and the ability to support complex claim activities. You will collaborate closely with internal stakeholders, external clients, adjusters, and a team of four additional Technical Assistants. Key Responsibilities Meeting Coordination u2022 Review loss runs and Special Handling Instructions (SHI) to identify claims meeting CRM criteria u2022 Distribute email requests to adjusters and maintain followu2011up diary to ensure 100% return u2022 QA/review all CRM forms submitted u2022 Generate CRM schedules and notify adjusters of times and callu2011in details u2022 Compile and distribute complete CRM meeting packages Reporting & Data Management u2022 Create and distribute customeru2011specific loss reports, vendor reports, and adu2011hoc customized reporting u2022 Prepare activation forms using information from account profiles and policy lists u2022 Maintain CBC database information at renewal (premium + program structure updates) Data Quality & Location Code Maintenance u2022 Enter and update location codes u2022 Monitor claims monthly for correct location coding u2022 Research and correct inaccurate codes using internal claim systems u2022 Ensure custom data fields for GL/Auto accounts remain accurate Special Handling Instruction (SHI) Administration u2022 Enter new SHIs based on templates and CBC documentation u2022 Update SHIs as changes arise u2022 Convert renewal SHIs to current template standards Administrative & Client Support u2022 Manage calendars, schedule meetings, and support multiple account deadlines u2022 Handle heavy inbound email volume with timely and professional communication u2022 Facilitate, navigate, and escalate client or internal inquiries as appropriate u2022 Provide consistent followu2011up to ensure all outstanding items are completed u2022 Collaborate closely with four Technical Assistants to support overall workflow Requirements Required Tools & Skills u2022 Strong organizational skills with the ability to manage multiple priorities u2022 Excellent written and verbal communication u2022 Proficient in Microsoft Office 365 (Outlook, Excel, Word, PowerPoint) u2022 High attention to detail and accuracy in documentation u2022 Strong followu2011through and ability to meet tight deadlines u2022 Comfortable working in a fastu2011paced, structured environment u2022 Professional, dependable, and teamu2011oriented ufeffPreferred Experience u2022 2+ years of claims processing or claims administration experience preferred u2022 Experience supporting commercial lines or claims processes a plus u2022 Strong customer service and problemu2011solving abilities u2022 Ability to identify developing issues and recommend appropriate solutions TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-27