Group Housing and Billing Manager

Additional Information Job Number 26023056 Job Category Reservations Location Renaissance Phoenix Downtown Hotel, 100 N 1st St, Phoenix, Arizona, United States, 85004VIEW ON MAP (Phoenix Downtown Hotel, 100 N 1st St, Phoenix, Arizona, United States, 85004) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $28.37 - $35.10 per hour Bonus Eligible: Y JOB SUMMARY Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory will be checked for availability and any discrepancies will be communicated to the client at the time of rooming list entry. Manages the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 5 years experience in the sales and marketing, guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES Managing Group Housing Operations u2022 Manages the operational preparation for all group bookings, including guest deposits, room blocks, rooming list, cutoff dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs. u2022 Checks for accuracy on all booking sheets, contracts to verify that they are in accordance with operational guidelines (e.g., inventory, availability, rate structure, and operating procedures, such as deadlines for deposits, rooming list). u2022 Maintains organized, accurate files on each group account and monitors of the course of action for each account daily. u2022 Provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting. u2022 Acts as primary Rooms Division contact in advance planning meeting, communicating all pertinent information to the Rooms Division, Revenue Management, and Accounting. u2022 Manages the receipt and entry of each group rooming list prior to or by the proposed deadline outlined in the contract, verifying, documenting and releasing any unused room or attraction inventory back for general sale. Checks any increases in inventory for availability and any discrepancies will be communicated to the client at the time of rooming list entry. u2022 Attends Pre-Convention Meetings, Bill Reviews and site visits for assigned groups. u2022 Manages all rooms aspects of assigned groups and uses discretion and judgement in dealing with group contacts, both on the phone and in an operational environment, including any contractual obligations. Demonstrating and Applying Accounting Knowledge to Credit Management Issues u2022 Demonstrates knowledge of job-relevant issues, products, systems, and processes. u2022 Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. u2022 Keeps up-to-date technically and applying new knowledge to your job. u2022 Stays knowledgeable of accounts receivable system. Assisting in Managing Work, Projects, and Policies u2022 Generates and provides accurate and timely results in the form of reports, presentations, etc. u2022 Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. u2022 Completes accounts receivable period end closing functions and procedures; credit and period end reporting. u2022 Upholds the policies and procedures outlined in the credit policy. u2022 Interacts with sales and catering staff for timely credit decisions on incoming customers. Providing Exceptional Customer Service to all Guests and Customers u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customeru2019s needs and recommending appropriate features and services that best meet their needs. u2022 Supports the companyu2019s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. u2022 Services customers in order to grow share of the account. Additional Responsibilities u2022 Utilizes intranet for resources and information. u2022 Performs other duties, as assigned, to meet business needs. u2022 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. u2022 Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. u2022 Analyzes information and evaluating results to choose the best solution and solve problems. u2022 Informs and/or updates executives, peers and subordinates on relevant information in a timely manner. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. Weu2019re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-02-27