Senior Collections Specialist

Senior Collections Specialist Bookmark this Posting Print Preview Apply for this Job Please see Special Instructions for more details. Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available. Posting Details Position Information About MSM Morehouse School of Medicine ( MSM ) is a place of distinction, serving as the nationu2019s leading academic medical center for vulnerable populations. Itu2019s also a place for passionate individuals looking to join a dedicated community working today to help prepare tomorrowu2019s leaders. We exist to: u2022 Improve the health and well-being of individuals and communities; u2022 Increase the diversity of the health professional and scientific workforce; u2022 Address primary health care through programs in education, research and service; With emphasis on people of color and the under-served urban and rural populations in Georgia, the nation and the world. At Morehouse School of Medicine, weu2019re leading the creation and advancement of health equity. You will find a fulfilling career at MSM Posting Number NONAC3695 Job Title Senior Collections Specialist Position Title Senior Collections Specialist Position Type Non-Faculty Number of vacancies 1 Salary Salary will be commensurate with experience Department Office of The Controller Position Summary The Senior Collection Specialist plays a critical role in ensuring the financial health of Morehouse School of Medicine. This includes managing and resolving complex outstanding receivables across various revenue streams, with a primary focus on federal grants, student accounts within an academic medical school environment. This position requires a high level of expertise in collections best practices, regulatory compliance, and exceptional problem-solving and communication skills. The Senior Collection Specialist will be responsible for a specialized portfolio, investigating root causes of non-payment, negotiating resolutions, and contributing to process improvements. Minimum Qualifications Education: + Bacheloru2019s degree in finance, Accounting, Business Administration, or a related field required. Experience: + Minimum of 5-7 years of progressive experience in collections, with a significant portion in a higher education, healthcare, or grant-funded environment. Demonstrated experience specifically with federal grant collections is highly preferred. Technical Skills: + Strong proficiency in enterprise accounting/ ERP systems (e.g., Workday and Banner) + Advanced Microsoft Excel skills (pivot tables, VLOOKUPs, data analysis). Knowledge & Compliance: + In-depth understanding of Generally Accepted Accounting Principles ( GAAP ). + Expertise in federal regulations, particularly Uniform Guidance (2 CFR Part 200) + Knowledge of FERPA (Family Educational Rights and Privacy Act) and HIPAA (Health Insurance Portability and Accountability Act) + Understanding of state and federal collection laws. Core Competencies: + Exceptional analytical and problem-solving abilities + Strong negotiation and persuasion skills. + Excellent written and verbal communication skills, with the ability to convey complex financial information clearly. + High level of attention to detail and accuracy. + Ability to work independently, manage multiple priorities, and meet deadlines in a high-volume environment. + Demonstrated ability to maintain professionalism and composure in challenging situations. + Customer service-oriented approach. Preferred Qualifications + Experience in an academic medical center setting. + Relevant professional certifications (e.g., Certified Revenue Cycle Specialist, Certified Collection Professional). + Knowledge of specific federal agency grant reporting and closeout processes (e.g., NIH , NSF ). Closing Date Open Until Filled Yes Special Instructions to Applicants Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available. Quick Link EEO Statement Summary Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Job Duties Description of Job Duty Federal Grant Collections & Compliance: + Manage a portfolio of outstanding federal grant receivables, including direct billings and reimbursements. + Proactively follow up with federal agencies, subrecipients, and internal Grants & Contracts departments to resolve payment delays and discrepancies + Interpret and apply federal regulations, including Uniform Guidance (2 CFR Part 200), related to grant closeouts, allowability of costs, and collections. + Collaborate with Principal Investigators (PIs) and Grants & Contracts staff to reconcile grant accounts and ensure proper documentation for collection efforts. Student Account Collections: + Oversee the collection of delinquent tuition, fees, and other student-related receivables. + Communicate effectively with students, parents, and internal departments (e.g., Financial Aid, Registrar) to resolve account issues and establish payment plans. + Ensure compliance with FERPA regulations when handling student financial information. Account Reconciliation & Problem Resolution: + Conduct in-depth analysis of aging reports to identify trends, potential issues, and prioritize collection efforts. + Investigate and resolve complex billing, coding, or payment application discrepancies. + Perform detailed account reconciliations to ensure accuracy of balances. Communication & Negotiation: + Initiate professional and persistent contact with debtors (federal agencies, students) via phone, email, and written correspondence. + Negotiate payment arrangements and settlements in accordance with university policies and regulatory guidelines. + Document all communication and collection activities thoroughly and accurately in the relevant systems. Process Improvement & Training: + Identify opportunities to streamline collection processes, improve efficiency, and reduce outstanding receivables. + Assist in the development, documentation, and implementation of new collection policies and procedures. + Mentor and provide guidance to junior collection specialists, sharing expertise and best practices. Reporting & Analysis: + Prepare regular reports on collection activities, aging, and recovery rates for management review. + Provide insights and recommendations based on collection data to inform financial strategy. Pre-Employment/Employment Requirements All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Immunization Requirements It is MSMu2019s Immunization policy that all Prospective Employees are encouraged to provide proof that they are vaccinated against COVID -19 prior to commencement of employment. If employment will commence during Flu Season, MSM requires all individuals to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless granted an exemption. Failure to provide proof of vaccination for any required vaccines or obtain an exemption from MSM will result in rescission of a candidateu2019s offer of employment or disciplinary action up to and including termination. Posting Specific Questions Required fields are indicated with an asterisk (). Applicant Documents Required Documents Optional Documents

Created: 2026-02-27