Desktop Support Technician

JOB REQUIREMENTS: Current Employees: If you are currently employed atany of the Universities of Wisconsin, log in to Jobs Hub to applythrough the internal application process.Job Category:AcademicStaffEmployment Type:RegularJob Profile:User Support Specialist IIIJobSummary: Departmental Support (DS) is a group within the Division ofInformation Technology (DoIT) at the University of Wisconsin-Madison.Our team provides flexible and cost-effective IT support and servicesfor departments and organizations at UW-Madison. Our staff also supportshort and long-term technical projects to meet the diverse and growingneeds of campus. This position provides technical expertise in theGeneral Desktop Support (GDS) team and will report to the manager ofthat team. Technicians in this position possess a strong understandingof IT technologies and serve as a subject matter expert. They have astrong understanding of Windows and macOS platforms, networkadministration, and scripting. This position requires a blend ofhands-on technical skills, small project coordination capabilities, andexcellent communication skills to provide clear and consistentexpectations to both team members and customers. As a Desktop SupportTechnician, you will provide specialized technical support to assistcustomers in the planning, deployment, and support of Windows and Macendpoints, network administration, file access permissions management,and other IT related activities. You will be resolve customer issues,maintain computer inventories, document work within an incidentmanagement system, collaborate with other DoIT technical teams, andparticipate in and lead small projects which are initiated by bothoperational and customers needs. Occasionally, you will be performingthese functions in a health care setting where additional training willbe provided. Responsibilities include: Perform a variety of technicaltasks supporting Windows and Mac endpoints, customer processes andunique hardware, and end user applications. Serve as a key point ofcontact for technical support. Participate in and lead small projectsfor system integrations and provide essential training to colleaguesand... For full info follow application link. The University ofWisconsin-Madison is an Equal Opportunity and Affirmative ActionEmployer. Qualified applicants will receive consideration for employmentwithout regard to, including but not limited to, race, color, religion,sex, sexual orientation, gender identity, national origin, age,pregnancy, disability, or status as a protected veteran and other basesas defined by federal regulations and UW System policies. We promoteexcellence through diversity and encourage all qualified individuals toapply. If you need to request an accommodation because of a disability,you can find information about how to make a request at the followingwebsite:APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/5BA0ACAA99854FBB

Created: 2026-02-27