Sr. Mgr. Field Service, Robotics Solutions Engineering

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: People Leader All Job Posting Locations: Santa Clara, California, United States of America Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, weu2019re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at The Sr. Manager Field Service, Robotics Solutions Engineering leads and mentors the Robotics Solutions Engineer (RSE) team. They are accountable for conducting effective performance management. Leads team strategy, processes, and assignments for the RSE Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment in the field. Directs workflow for strategic plans and serves as a primary point of contact for the team as the system install base grows within North America. Key Responsibilities: u00b7 Directly responsibility for technical and commercial aspects of the Robotics Solutions Engineering team. u00b7 Lead, mentor and develop the team into a culture of service to drive business results. u00b7 Strategic plan for team US expansion and growth. u00b7 Support commercial activities and sales of service offerings when required. u00b7 Leading a team responsible for verification, testing, configuration management, and root-cause analysis of robotic systems including operating the system in clinical settings of OTTAVA fleet. u00b7 Development and coaching of the team in skills necessary to provide excellent service and support to healthcare professionals, ensuring optimal system performance and customer satisfaction. u00b7 Execute specific tasks including documentation and metrics for the team. u00b7 Participate in process improvement discussions to increase team efficiency and effectiveness. u00b7 Engage in a continuous effort of learning and training to expand the knowledge of RSE on our robotics systems. u00b7 Safely work in a manufacturing environment and ability to follow all safety and hazard requirements. u00b7 Provide reports and updates to senior management on status and strategic goals. u00b7 Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR) + Will be required to stand, sit, or kneel for extended periods of time. + Will be required to utilize electro-mechanical tools. + Will be required to lift up to 45 lbs. Education: u00b7 Bachelor's Degree in a related technical field. u00b7 Master highly desired. Experience and Skills: Required: + Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future. + 8+ years of field service leadership in medical device capital equipment. + Robotic system experience is highly desired. + Proven history of successfully building, growing, and managing a team. + Track record of leading the growing the business of service. + Demonstrate industry standard knowledge, skills, behavior, and history of success in medical capital equipment. + Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering, with ability to quickly come up to speed in new technical areas + Excellent collaboration, communication, and interpersonal skills working hand-in-hand with commercial teams. + Travel frequency up to 70% within the US. Work Environment: + This position is primarily a field-based role that includes the following work environment: + Research and development lab facilities + Hospitals operating rooms, procurement center loading docks, and storage Locations + Service and repair center activities + Professional Education labs + Professional conferences, trade shows and congress Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicantsu2019 needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Continuous Improvement, Cross-Functional Collaboration, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Developing Others, Empowering People, Inclusive Leadership, Leadership, Managing Managers, Product Lifecycle Management (PLM), Project Management Office (PMO), Quality Assurance (QA), Resource Planning, Service Request Management, Technical Credibility, Technical Writing The anticipated base pay range for this position is : Salary Range $122,000 - $212,750/ $142,000 - $244,950 Bay Area Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Companyu2019s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation u2013120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington u201356 hours per calendar year Holiday pay, including Floating Holidays u201313 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave u2013 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave u2013 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave u2013 10 days Volunteer Leave u2013 4 days Military Spouse Time-Off u2013 80 hours Additional information can be found through the link below.

Created: 2026-02-27