Sr Client Solutions Manager

About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industryu2019 largest network of experts, Freemanu2019s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. Summary The Senior Client Solutions Manager serves as a strategic partner and trusted advisor, responsible for leading the delivery and growth of medium to large scale accounts. This role ensures alignment from Business Development through Delivery, providing high-level oversight of service plans and maintaining excellence in client experience, operational standards, and financial performance across large-scale programs. The position requires strategic oversight, business acumen, and proactive management of account deliverables, budgets, and cross-functional coordination to ensure profitability, client satisfaction, and operational excellence. Working closely with key stakeholders and internal teams, the Senior Client Solutions Manager drives innovation, quality assurance, and process improvement. This exempt-level role combines strategic influence with hands-on execution and is accountable for expanding relationships and identifying new opportunities within existing accounts. This position will support our AV Exhibits group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations: + Orlando, FL + Dallas, TX + Las Vegas, NV Essential Duties & Responsibilities Account Management u2022 Manage a portfolio of client accounts with annual revenue of $4 million or more, or lead projects within an account or portfolio. u2022 Pre-sale engagement to build budgets based on identified initial scope for account and/or portfolio. u2022 Oversee the transition of accounts from Business Development and provide ongoing account management and account oversight. u2022 Consult with clients on job details (providing expert advice) and confirm requirements with internal team members to develop and oversee the execution of comprehensive service plans. u2022 Maintain and generate revenue by upselling and cross-selling additional products and services beyond existing contracts; potentially renew and re-sign existing business. u2022 Initiate and oversee estimating process of specific project deliverables in accordance with production. u2022 Develop and/or approve pricing quotes (in line with delegations of authority) and event budgets to ensure profitability and financial alignment with client expectations. u2022 Maintain awareness of tax regulations for specific city, county, and state jurisdictions, including a customer's tax-exempt status to ensure accurate budgeting and cost modeling. u2022 Provide oversight of the Event Set-up process in Salesforce for opportunities to ensure timing and correct price master are utilized. u2022 Provide oversight of the pricing, inventory management, and fulfillment process for Envision and/or internal sponsorship portal. u2022 Consult in contract development and negotiation including cost and price modeling, billing, and invoicing. Participate in customer presentations as requested. u2022 Lead site visits and supervise on-site execution to ensure quality control and client satisfaction. u2022 Adapt to shifting client needs and scope modifications; submit change orders and budget validation as needed. u2022 Prepare detailed reports on business transactions, account performance, and post-event analysis. u2022 Attend industry events and entertain facilities personnel as needed. Project Management & Operational Execution u2022 Lead complex projects with strong problem-solving and client-focused approaches. u2022 Develop event workforce plans in coordination with relevant internal and external (vendor) teams. Oversee logistics, travel timeframe and budgets, communications, and instructions with cross-functional teams to deliver seamless event execution. u2022 Facilitate strategic meetings between account, creative, and production teams to align on goals, deliverables, and deadlines. u2022 Oversee timelines, deliverables, and resources to meet project milestones and client expectations. u2022 Adapt to shifting needs and circumstances, quickly overcoming obstacles that might interfere with performance. u2022 Maintain rigorous quality control standards throughout the planning and execution phases. u2022 Partner with Production to develop schedules and timelines. u2022 Build safety and show site crisis management plans with internal and external teams. u2022 Oversee graphic deliverables by ensuring alignment with client expectations, company brand standards, and production specifications. u2022 Ensure event profitability through strong decision-making. u2022 Provide ongoing efforts to manage and evolve an account to its highest profitability based on continuous improvement metrics. u2022 Oversee vendor selection, negotiation, and performance to ensure timely and cost-effective service delivery. u2022 Coordinate with internal logistics and external suppliers to ensure availability of materials, equipment, and labor. Business Development u2022 Identify opportunities to upsell and cross-sell Freemanu2019s full suite of services. u2022 Collaborate with Business Development and Marketing teams to support strategic growth initiatives. Education & Experience u2022 Bacheloru2019s degree in related field of study and/or equivalent work experience u2022 7+ years of progressive experience in live event or exhibit production, leading complex projects from concept through on-site execution u2022 Strong working knowledge of AV systems, rigging, lighting, exhibit fabrication, and show-site logistics u2022 Proven experience partnering with Sales, creative, and operations teams to validate scope, feasibility, and production strategy u2022 Demonstrated success managing client-facing production initiatives and setting clear expectations throughout the project lifecycle u2022 Excellent customer service skills u2022 Software/Systems experience in Salesforce, Workfront, Vectorworks, and Adobe Creative Suite a plus u2022 Working knowledge of Microsoft Office Suite and Internet applications u2022 Strong drive for personal growth and commitment to succeed u2022 Demonstrated proficiency in accuracy and ability to prioritize u2022 Ability to effectively present information and respond to questions from clients, customers and the general public u2022 Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc. u2022 Excellent verbal communication skills required u2022 Willingness to work evenings and weekends as required by live events Certificates, Licenses, Registrations Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. + Medical, Dental, Vision Insurance + Tuition Reimbursement + Paid Parental Leave + Life, Accident and Disability + Retirement with Company Match + Paid Time Off Diversity Commitment At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. #LI-Hybrid

Created: 2026-02-27