Manager, Cybersecurity Operations

Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people. Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services. Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco: We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events. We're seeking a hands-on Security Operations Manager to lead security monitoring, incident response, and platform engineering for our retail, corporate, and ecommerce operations. This is a player-coach role requiring deep technical execution (60-70% of time) and team leadership.This position owns our 24/7 security operations capability, manages core security platforms, leads incident response efforts, and drives critical security engineering projects to completion. The role works closely with our external managed security service provider (MSSP) and serves as the technical escalation point for security events affecting stores, ecommerce platform, distribution centers, and corporate infrastructure.This role is based in San Diego, California.What You'll DoIncident Response & Threat Management (25%)Lead real-time response to security incidents, making containment and remediation decisions that minimize business impactManage escalations from our MSSP and make rapid triage decisions on security alertsConduct post-incident reviews and drive remediation of root causesDevelop and maintain incident response runbooks, playbooks, and proceduresSecurity Platform Engineering & Architecture (40%)Own architecture, deployment, and optimization of security operations stack including SIEM, EDR, NDR, SOAR, and related detection/response platformsDrive complex security engineering projects from conception through production deployment, including enterprise-scale initiatives like secure web gateway deployments, network security architecture, and cloud security toolingDevelop detection rules, automation workflows, and integrations to improve mean-time-to-detect (MTTD) and mean-time-to-respond (MTTR)Design and implement security solutions protecting network infrastructure, cloud environments, and data across retail locations, corporate, and ecommerce operationsTroubleshoot complex security platform issues and optimize configurations for performance and efficacyVendor & Partner Management (10%)Serve as primary technical liaison with our managed security service provider, managing SLAs, escalations, and service qualityEvaluate and onboard new security technologies and servicesCoordinate with networking, cloud, and infrastructure teams on security architecture decisionsTeam Leadership & Development (25%)Directly manage and mentor a team of 3 security professionalsProvide technical direction, skill development, and career coachingBuild team capabilities in key areas like cloud security incident responseMaintain on-call rotation and ensure team readiness for 24/7 incident responseSet clear performance expectations and deliver regular feedbackRequired Qualifications5+ years hands-on information security experience with at least 3 years focused on security operations, incident response, or security engineering2+ years people management experience leading security analysts or engineersProven track record executing complex security platform or infrastructure deployments from start to finishHands-on technical expertise with at least 3 of the following platform categories:SIEM platforms (e.g., Splunk, Microsoft Sentinel, Chronicle, Elastic, Sumo Logic, DataDog)Endpoint Detection & Response / EDR (e.g., CrowdStrike, SentinelOne, Microsoft Defender, Carbon Black)Network Detection & Response / NDR (e.g., ExtraHop, Vectra, Darktrace, Corelight)Security Orchestration, Automation & Response / SOAR platformsSecure Web Gateways, Cloud Access Security Brokers, or Zero Trust Network Access solutionsNext-Generation Firewalls, IDS/IPS, or Network Access Control systemsDirect experience leading or participating in security incident investigations, containment, and remediationStrong enterprise networking knowledge including network architecture, routing/switching, and SD-WANExcellent communication skills for coordination of incident response effortsStrongly PreferredExperience with secure web gateway or SASE solutions (e.g., Zscaler, Netskope, Palo Alto Prisma Access, Cato)Cloud security experience (AWS, Azure, GCP) including security tooling, architecture, and incident responseScripting and automation skills (Python, PowerShell, Bash) for security tooling and response automationSecurity certifications (CISSP, GCIH, GCIA, GMON, GNFA, CISM)Experience with PCI-DSS, SOC 2, or ISO 27001 compliance frameworksExperience managing relationships with MSSPs or managed detection and response providersRetail or ecommerce security experienceWhat Makes You Successful In This RoleExecute technical projects independently without extensive oversightComfortable working hands-on with security platforms while developing team capabilitiesTake ownership when projects stall or incidents occurAnticipate dependencies and blockers, solving problems proactivelyTranslate technical security concepts effectively for both technical and non-technical audiencesWork effectively with or without dedicated project management supportEducationBachelor's degree in Computer Science, Information Security, Information Technology, or related technical field preferred. Equivalent hands-on experience will be considered.Work Location & ScheduleSan Diego, CaliforniaHybrid schedule with 3 days per week (Tue-Thu) on-site at Petco’s National Support CenterFlexibility required for incident response outside normal business hoursOccasional travel may be required (less than 10%)#LI-CS1#CORPQualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.Salary Range: $121,600.00 - $182,400.00Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Created: 2026-03-02