Customer Support Specialist

Description Robert Half is partnering with a fast-growing consumer products brand headquartered in Carlsbad to hire a personable, solutionu2011oriented Customer Support Specialist. Youu2019ll be the voice of the brand across phone, email, chat, and order portalsu2014solving problems, tracking orders, and turning firstu2011time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and crossu2011department collaboration with sales, operations, and shipping. What Youu2019ll Do + Own daily customer communications via phone, email, and chat; triage inquiries and resolve issues quickly and professionally. + Manage order entry and edits, shipment tracking, RMAs, replacements, and warranty claims. + Research and resolve delivery delays, damaged shipments, and misu2011shipments; coordinate with 3PL/warehouse. + Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership. + Guide customers through product selection, promos, and basic troubleshooting; escalate technical issues as needed. + Collaborate with Sales Ops and Accounting on order holds, credits, tax, and payment discrepancies. + Prepare daily and weekly summaries on SLAs, ticket volumes, and top customer pain points. + Contribute to knowledge base articles and help streamline macros, templates, and SOPs. Requirements + 1u20133+ years in customer service, order management, or contact center environment. + Strong written/verbal communication and a calm, patient problemu2011solving style. + Detailu2011accurate, fast with systems, and comfortable juggling multiple tickets. + Background in consumer goods, retail/eu2011commerce, or sporting/outdoor products is a plus. + Bilingual (English/Spanish) is a strong plus for North County customer bases. Tools & Systems + CRM/Helpdesk: Zendesk, Freshdesk, or Salesforce Service Cloud + ERP/OMS: NetSuite, Acumatica, Shopify Admin (or similar) + Collaboration: Teams, Slack, Excel/Google Sheets TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-03-02