Customer Service Representative

Description PURPOSE AND SCOPE: Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports). PRINCIPAL DUTIES AND RESPONSIBILITIES: u2022 1-2 years call center experience or high volume phone experience u2022 Accountable for outstanding customer service to all external and internal customers. u2022 Develops and maintains effective relationships through effective and timely communication. u2022 Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. u2022 Contacts clients of abnormal test results, problems with specimens and requisitions, verify information. u2022 Assists clients with questions regarding status of tests, test requirements, specimen handling, etc. u2022 Assists clients with requests for changes to their requisitions, critical values, and patient information. u2022 Documents all calls into appropriate systems. u2022 Communicates with Sales and Clinical Support Reps about clients. u2022 Communicates with all departments to resolve client questions and problems in a timely manner. u2022 Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc. u2022 Helps orient and instruct new staff. u2022 Provides input for improvement of department policy and procedures. u2022 May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor. u2022 Escalates issues to supervisor for resolution, as deemed necessary. u2022 Assists with various projects as assigned by direct supervisor. u2022 Other duties as assigned. Skills Customer service, Collection, Patient account, Medical collections, Medicare, Medicaid, Health care, Medical billing, Accounts receivable Additional Skills & Qualifications uf0b7 0 u2013 1 yearu2019s related experience. uf0b7 Prior call center experience and/or multi-line phone system. uf0b7 Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications. uf0b7 Detail oriented with strong analytical and organizational skills. uf0b7 Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner. uf0b7 Great interpersonal skills with the ability to work cohesively within a team environment. uf0b7 Strong customer service skills with a positive, enthusiastic and energetic attitude. uf0b7 Great oral and written communication skills to effectively communicate with all levels of management. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Lake Bluff, IL. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lake Bluff,IL. Application Deadline This position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-02