Distribution Center Lead Director of Operations

Weu2019re building a world of health around every individual u2014 shaping a more connected, convenient and compassionate health experience. At CVS Healthu00ae, youu2019ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger u2013 helping to simplify health care one person, one family and one community at a time. Lead Director, Distribution Center Bi-Lingual preferred (English and Spanish) Morning shift is 6AM to 3PM, or as needed The Lead Director of Distribution Center Operations is responsible for the overall performance of an assigned distribution center building(s). This role will own the strategy to create and maintain a first-class employee experience with a focus on talent development, employee engagement, staffing and retention, and learning and training. This role will also create and lead the facility strategy around operational activities to achieve profit and expense goals, provide the highest possible service to the market customer base, ensure compliance with corporate policies and government regulations, and provide a work-environment conducive to superior productivity, safety, and quality. The role will have direct reporting responsibility for a minimum of five exempt and three non-exempt colleagues. What you will do u00b7 Operational Execution: o Full P&L responsibility for DC of oversight. o Ensure timely, secure, accurate deliveries of DC products/services through optimum deployment of courier/delivery resources within expense/profit target parameters in all market and labor conditions. o Coordinate with suppliers and vendors to negotiate contracts and conditions, optimize production operations, optimize shipment operations, and resolve distribution delays while remaining in the expense target parameters. o Partner with HR support resources to achieve staffing targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues. o Create & maintain strong relationships with field store partners, corporate partners, asset protection, and transportation to bridge service gaps and resolve concerns. o Achieve all DC productivity, key performance and quality metrics, partnering closely with all supply chain teams/support partners to drive continuous improvement. o Partner with Talent Acquisition, hiring center, and HRBP resources to achieve staffing and retention targets through creative recruiting methods such as job fairs, external advertising, temporary staffing agencies, cross-training, etc. Minimize overtime for colleagues. o Ensures compliance with all government regulations and statutes in the areas of DEA, OSHA, employment, wage & hour, and EEO/AA, and more. u00b7 The Colleague Experience: o Ensure appropriate floor presence, engaging with colleagues and front-line leaders to stay abreast of feedback and concerns, while validating execution of critical action items. o Ensure strong communication channels throughout all levels of leadership and colleagues within the DC, inclusive of consistent follow-up with action items and feedback. o Partner with HRBP to drive a colleague engagement strategy for the total DC. Provide creative flexibility for leadership team to drive engagement within their own teams, leveraging survey data to create action items. o Create an u201calways onu201d engagement mindset within team continually asking how we are acting on colleague feedback throughout the year. o Take ownership for succession planning, talent management processes to grow, develop, and retain talent. Ensure a best-in-class training experience for all DC colleagues, providing the opportunity for colleagues to be successful. Partner with training and HR resources to enhance training and talent outcomes. o Hold self and team accountable to develop a continuous improvement mindset with all operational processes and metrics while also looking for opportunities to enhance employee experience metrics such as annual engagement scores, retention, turnover, overtime, and more. Set targets for improvement and ensure an ownership mindset at all levels of the team. o Drive an inclusive culture at all levels of the DC. o Create a strong partnership with the HRBP, Sr HR Coordinator, and Training Coordinator to design and drive a comprehensive people strategy for the DC and assign accountabilities with teams. Meet regularly to measure results. u00b7 Strategic Planning: o Develop and execute a comprehensive short and long-term strategy for the assigned DC with at least 200 site colleagues, leveraging goals and initiatives from the enterprise and overall supply chain Business Unit to balance an enterprise mindset and local strengths and opportunities. o Assign appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. o Leverage thought partners (HRBP, corporate partners, peers, team, etc.) as needed to create and revisit the strategy. o Navigate ambiguity and change to achieve goals despite potential obstacles. o Optimize facility product flow and building capacity through root cause analysis and action planning while partnering with resources as needed to drive current and future state. o Participate in meetings/calls with corporate partners to support the DC network and supply chain strategies. Contribute across boundaries to ensure the network can achieve strategic goals. o Champion innovation by bringing ideas to own DC and the broader organization in an agile way, while balancing growth potential against financial risk and incremental cost to the organization. u00b7 Talent Development: o Develop the capabilities of direct reports to take on progressively higher levels of responsibility. o Partner with HRBP to develop a comprehensive talent strategy for the DC. o Develop robust, diverse talent pools and succession plans. o Promote a high-performance culture by clearly setting goals and expectations. o Develop external and internal networks that support a pipeline of talent for the DC. o Act as a coach and mentor for team to develop and support IDPs for high potential talent. o Hold DC leadership team accountable for developing the capabilities of their teams and creating IDPs for high potential talent. o Leverage existing enterprise tools such as talent profiles and enterprise development programs to develop talent. Drive usage of existing tools with teams. u00b7 Continuous Improvement & Change Management: o Continuously look for opportunities both in own DC and the network to drive efficiency and the colleague experience. Make recommendations to Leadership, as appropriate. o Fully embrace organizational improvement initiatives, acting as a change agent with oneu2019s own team and peers. o Leverage a results-oriented mindset, using metrics to monitor improvements. o Coach and empower the team to drive change within their areas. o Provide constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than be impeded by them. o Drive change agility in self, team, and network. o Partner with HRBP to create a change management strategy for impactful initiatives, focused on the colleague and supervisor impacts of a change. Minimum Requirements u00b7 7+ years of work experience as a Site Leader/Director of a Distribution Center/Warehouse u00b7 8+ years of experience in managerial/leadership positions in a Distribution Center/Warehouse u00b7 7+ years of experience managing P/L, Budgeting, and all financial aspects of a Distribution Center/Warehouse u00b7 Functional experience with Warehouse Management System (WMS) u00b7 Experience with Microsoft Word, Excel, Access, PowerPoint, and other distribution center reporting tools. Preferred Requirements: u00b7 Prior experience in retail or distribution/warehousing. u00b7 Proven ability to drive culture and results. u00b7 Preferred experience with Greenfield startups. u00b7 Experience developing talent at multiple levels. u00b7 Regular and reliable attendance. u00b7 Ability to think and act strategically. u00b7 Experience managing federal and state laws to ensure compliance in the operation. u00b7 Frequent standing, walking, and climbing stairs. u00b7 Excellent written and verbal communication skills. u00b7 Excellent time management. u00b7 Able to drive significant, strategic projects to completion independently. u00b7 Ability to partner with all levels of management in a cross-functional in a matrix team environment. u00b7 5+ years implementing LEAN principles and 5S u00b7 Experience leading safety programs and OSHA health & safety regulations. u00b7 Experience with financial analysis and budget preparations Education:u00b7 u00b7 Bachelor's Degree Required u00b7 Master's Degree Preferred Pay Range The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companyu2019s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits u2013 investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . + No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 03/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran u2014 committed to diversity in the workplace.

Created: 2026-03-02