Senior Manager, Channel Strategy & Patient Fulfillment ...

Job Summary The Senior Manager, Channel Strategy & Patient Fulfillment Operations, is responsible for managing day-to-day activities, processes and procedures within the Channel Strategy and Patient Fulfillment function. This individual works with internal team members to evaluate existing business processes, identify areas for improvement, and implement appropriate solutions. Additionally, this individual will support external channel stakeholder activities by monitoring and tracking performance of operations to enable appropriate patient access to Otsukau2019s products. Job Responsibilities u00b7 Manage daily Order to Cash (OTC) operations, including but not limited to reviewing and approving customer orders in line with target inventory levels and contractual requirements, working with Tech Ops, Finance and IT to ensure accurate SAP set-up and reporting, and communicating orders and inventory levels across Otsuka leadership. u00b7 Navigate key supply-chain events, including inventory stock-outs, NDC changes, new product and customer set-up, year-end inventory management. Work with Channel Strategy team to identify and resolve issues related to inventory levels at forward distribution centers. u00b7 Manage day-to-day operations of Otsukau2019s Local Care Center (LCC) network. u00b7 Identify operational inefficiencies across the channel function and streamline / implement solutions accordingly. u00b7 Partner with internal operations and data analytics teams to evaluate root causes of patient access issues, identify solutions, and work with appropriate teams through resolution. u00b7 Develop metrics and data insights to support Quarterly Business Reviews (QBRs) with customers, including pharmacies, wholesalers, and GPOs as well as internal Sales and Operations meetings u00b7 Provide analytic support for Patient Fulfillment Strategy team, including compiling monthly readouts for key initiatives and identifying opportunities for program improvement. u00b7 Support program improvement efforts for copay and adherence programs, as well as EHR programs. Create and present business cases to senior leadership related to these program enhancement opportunities. u00b7 Develop and communicate key messages and materials to external channel stakeholders regarding product launches, price changes, etc. and route through appropriate systems for approval. u00b7 Assist with department budgeting, tracking, and forecasting. u00b7 Respond to inquiries from internal stakeholders including Finance, Market Access, and Brand Teams regarding channel activities. u00b7 Administer channel data reporting process across Otsukau2019s portfolio of products (i.e. 852 and 867 data). u00b7 Identify data errors and work with data analytics team to resolve. u00b7 Ensure the highest level of ethics, quality, and compliance by demonstrating in depth knowledge of laws that govern channel and access related work. u00b7 Ensure compliance with all OAPI policies and procedures. u00b7 Conducts all activities in compliance with all applicable federal, state and local laws and regulations and company policies. Requirements u00b7 Bacheloru2019s degree u00b7 Experience with pharmaceutical business operations u00b7 Knowledge of pharmaceutical supply chains (3PL, wholesaler, pharmacy, etc.) u00b7 Proficiency with SAP system (i.e. customer master set up, order management, and issue resolution) u00b7 Three to Five years of pharmaceutical stakeholder/vendor management experience u00b7 Ability to work effectively within a cross-functional team and in an environment of rapid change u00b7 Strong analytical acumen u00b7 Excellent written, organizational, verbal, presentation, and communication skills u00b7 Proficient in MS Office products including PowerPoint, Word, and Excel Travel (approximately 15%) Disclaimer This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value othersu2019 perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $134,615.00 - Maximum $201,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidateu2019s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Application Deadline : This will be posted for a minimum of 5 business days. Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request () . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsukau2019s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (u201cOtsukau201d) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsukau2019s application portal without a valid written search agreement in place for the position will be considered Otsukau2019s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Created: 2026-03-02