Customer Success Manager- Strategics

Responsibilities:- Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion- Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions- Leverage your deep knowledge of the customer and other Digital Native Businessesu00a0 to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments- Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs- Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment- Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows- Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement- Own the customer experience across their lifecycle --- managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic- Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers You may be a good fit if you have:- 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering- Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses---ideally including high-growth and established tech companies- Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders---from developers and product managers to executives and end users- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes- Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs- Passion for AI and interest in responsible development of advanced systems- A knack for bringing order to chaos and an enthusiastic

Created: 2026-03-02